Bilingual Patient Services Specialist - 12 month Contract AG-142

Bilingual Patient Services Specialist - 12 month Contract AG-142

02 Feb
McKesson Canada Corporation

02 Feb

McKesson Canada Corporation


McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 17 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. But we're so much more than a distribution company. We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions. Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.

At McKesson Canada,

you’ll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

McKesson Canada is currently looking for a Bilingual Health Services Case Manager. The incumbent of this role is responsible for daily activities associated with servicing existing client accounts and assigned physician contacts along with supporting the phone lines. The successful candidate will work in a team environment to drive conversion rates, time to therapy start, program KPIs, provide coverage renewal services to physicians and patients and also support the phone lines.   This is a 12-month fixed term contract.

Position Responsibilities:

- Ensure that calls are answered promptly and efficiently and that callers receive current relevant information and assistance by maintaining expert knowledge and skills through the availability of medical and non-medical education & training.

- Provide reimbursement counselling & product information to patients, caregivers, and health care professionals. Liaise with third party payers & provincial governments as necessary to determine patient drug plan eligibility.

- Respond to caller inquiries by conferring with them to determine requirements. Offer advocacy based information by discussing and analyzing the caller’s situation, and dispensing expert information. Provide referrals, coordinate on-site or off-site services, research on behalf of the caller and network with others, as necessary.

- Act as the primary regional knowledge resource for other Health Services Case Managers and use this knowledge to raise process and/or procedure improvement opportunities.

- Resolve client issues and problems by analyzing the cause of the problem, exploring alternative solutions, discussing the most workable solution and/or discussing with the supervisor or team leader to ensure a satisfactory outcome.

- Provide support with core services across teams

- Track and document customer information using the appropriate computer system and by using proper grammar and spelling in both official languages. Ensure that callers receive appropriate fulfillment as required.

- Foster and maintain a team environment by maintaining open lines of communication with peers, managers, and other departments within McKesson.

- Respond to inquiries quickly and completely and provide status updates

- Recognize and respond to or refer opportunities

- Continually improve unit performance by analyzing and recommending enhancements to technical procedures

Qualifications and Experience

- 1-2 years of relevant work experience

- Bilingual in English and French

- Post-Secondary Degree

Type de travailleur

Emploi à durée déterminée (temporaire) (Durée déterminée)

McKesson est en employeur qui adhère aux principes d’égalité d’accès à l’emploi.

L’information présentée ici n’a qu’un but informatif. Tous les postes vacants qu’offre McKesson dans ce système de recrutement font l’objet d’exigences en matière de compétences qui leur sont propres. Les exigences en matière de compétences et de qualification ainsi que l’expérience privilégiée sont déterminés par la filiale, par le bureau ou par le service de l’entreprise qui offre le poste; tous les postes sont assujettis aux lois et aux restrictions en vigueur à l’égard de l’emploi. Cela englobe les lois sur l’immigration entourant les exigences de permis de travail, toute autre permission gouvernementale applicable ou toute question de conformité.

L’information présentée dans ce site est fournie sans aucune forme de garantie, que ce soit de manière expresse ou sous-entendue, y compris, sans rien exclure, la garantie à l’égard du caractère complet de l’information contenue dans ce site ou dans tout lien auquel ce site fait référence. Bien que McKesson tente d’actualiser son site au moment opportun, l’information n’est valide qu’à compter de l’heure et de la date à laquelle elle a été publiée.

McKesson adhère aux principes d’égalité d’accès à l’emploi et valorise la diversité de sa main-d’œuvre. Nous encourageons toutes les personnes compétentes à postuler et nous accommoderons les besoins des candidats dans la mesure où ils ne causent aucun préjudice injustifié dans tous les stades du processus de recrutement et de sélection.

L’information paraissant dans ce site n’a qu’un but informatif et n’a aucune valeur juridique.

Les employés actuels doivent postuler en allant dans le site des possibilités de carrière interne.

Venez travailler chez McKesson avec nous!

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