Client Relations Manager (WU602)

Client Relations Manager (WU602)

02 Feb
McKesson Canada Corporation

02 Feb

McKesson Canada Corporation


McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 17 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. But we're so much more than a distribution company. We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions. Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.

At McKesson Canada,

you’ll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

The Customer Relations Manager is responsible for establishing the best business process for their unit; planning, implementing, controlling and evaluating operational and business performance. This role will also identify opportunities for improving department and program effectiveness and support strategic solutions of the Company. This position also has a lead role in managing clients and internal stakeholders to ensure projects/programs assigned are conducted professionally, on schedule, and on budget in accordance to established specifications.

Specific Responsibilities

Duties and responsibilities generally include but are not limited to:

- Identifies opportunities for improving organizational effectiveness with a particular emphasis on total customer service and cost control.

- Manages relationships with key customers within area of responsibility to ensure that specifications and business requirements for the project are clearly established; share information with internal project teams and across CAN business units; and continue the liaison activities during the project to ensure that the client is satisfied with the course the project is taking.

- Consults on issues such as business processes, workflow, productivity, quality and organizational design.

- Identifies business development or expanded service opportunities within existing client base, and works with the Business Development staff to develop proposals; participate in presentations, sales and marketing efforts, trade shows and other networking activities as required.

- Manages schedules, controls deadlines and addresses general project organizational needs.

- Ensures high level of customer responsiveness with proactivity in addressing and solving issues.

- Participates in strategic customer meetings and other business review meetings to ensure understanding of customers’ short and long term strategy.

- Ensures that business requirements, schedules and budgets are established and agreed to prior to commencing the project.

- Ensure that projects/ programs are monitored for achievement of the key performance indicators as well as continuous improvement through monitoring of the KPIs/SLAs and AR.

- Develop customer management objectives and represent customer needs internally in collaboration with Operations, business Development, and Management.

- Develops customer management solutions in response to deficiencies in client service and/or operating processes.

- Explains the ongoing status of programs and services through the preparation of monthly financial management reports (i.e., monthly revenue recognition, customer billing, etc.)

General Responsibilities

- Prepares and maintains the project master binders and ensure that program documentation is up to date.

- Ensures all training both corporate and program/project specific are up to date and complying with QMS requirements.

- Participates in implementation and support of programs quality systems.

- Participates in research and consulting activities as required.

Key Requirements

- Bachelor’s Degree in a related field

- Minimum of 5 + years of experience in program/project management or operational leadership

- Minimum of 5 years working in the pharmaceutical industry in either a clinical capacity or an account leadership role is an asset

- Proven leadership and interpersonal skills; ability to motivate, influence and coach others

- Excellent oral presentation and interpersonal skills

- Impeccable written and spoken English skills

- Bilingual skills (French/English) an asset

- Ability to communicate clearly with clients and employees.

- Excellent listening and questioning skills

- Ability to approach issues from a number of perspectives, summarizing data to draw a conclusion, excellent analytical

- Flexibility to travel across North America (approx. 20% travel)

- Experience in data management/reporting tools is an asset

Worker Type


McKesson is an Equal Opportunity employer.

The material contained herein is provided for informational purpose only. All open jobs offered by McKesson on this recruitment system are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by a subsidiary, office or department within the company which is offering the position, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance.

The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the completeness of information contained on this site or in any referenced links. While McKesson attempts to update this site on a timely basis, the information is effective only as of the time and date of posting.

McKesson is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals and will accommodate applicants' needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.

The information on this site is for information purpose only and is not intended to be relied upon with legal consequence.

Current employees must apply through internal career site.

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