UKF-13 | Customer Success Manager, AI Applications

UKF-13 | Customer Success Manager, AI Applications

02 Feb
|
IBM Canada
|
Toronto

02 Feb

IBM Canada

Toronto

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. You will be joining our industry leading Open Hybrid Cloud Platform & AI team. IBM's open hybrid cloud platform architecture, based on RedHat OpenShift, works with the entire range of clients' existing IT infrastructures, regardless of vendor. This platform allows clients to ''write-once/run-anywhere,'' and enables a hybrid cloud approach that drives up to 2.5 times more value for clients than a public cloud-only solution.

Join us in addressing this 1 trillion-dollar addressable market''. You can see more here @ https://www.ibm.com/cloud/hybrid





Your Role and Responsibilities

As a Customer Success Manager (Architect) you will apply your technical skills to help our customers achieve their business outcomes with hybrid cloud & AI Growth Offerings. You will be responsible for use case identification, solution architecture design, MVP builds, and adoption of our Growth Offerings that run on Red Hat OpenShift. You will also guide IT executives through the changes needed to unlock the full value of hybrid cloud, show users how to get value out of their solutions, identify expansion opportunities, and work with the renewal team to ensure execution of the renewal process.



To be successful in this role you:



- Demonstrate a history of success as a consultant, pre-sales, technical account management, enterprise architect, or equivalent

- Deeply understand customer business and technology needs; become the face of IBM to the customer

- Serve as a trusted technical expert for the customer’s cloud migration, deployment, and adoption of AI Applications Growth Offerings

- Have a proven track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions

- Have handled difficult customers or situations and can demonstrate resolutions

- Willingness to take initiative and tackle things on your own

- Ability to navigate data and people to find answers

- Execute customer success plan to drive adoption post-deployment





Required Technical and Professional Expertise





- Technical understanding and hands-on experience with Containers, OpenShift, Value Prop, Use Cases, Competitive Differentiation

- Technical understanding of IBM Middleware / Software / Cloud Services

- Experience with enterprise software implementations

- Ability to show customers how to “use” the offerings to get to first productive use and proactive expansion

- Can build a growth plan to demonstrate how Growth Offerings will deliver customer outcomes

- Analytical mindset and problem-solving skills

- Understanding of enterprise software implementations, SaaS / IaaS / PaaS and cloud applications

- Strong interpersonal relationship building and executive communications skills

- Can manage multiple customer accounts and projects simultaneously





Preferred Technical and Professional Expertise





- 5-10 years of experience in Customer Success, Professional Services and/or Services Industries, Technical Sales (e.g., technology or management consulting)

- Experience working with OpenShift and AI Applications Growth Offerings

- Experience working in B2B Enterprise Software, SaaS / IaaS / PaaS and/or Cloud





About Business Unit

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.





Your Life @ IBM

What matters to you when you’re looking for your next career challenge?



Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.



Impact. Inclusion. Infinite Experiences. Do your best work ever.





About IBM

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.





Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.





Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

The original job offer can be found in Kit Job:
https://www.kitjob.ca/job/18289034/ukf-13-customer-success-manager-applications-toronto/?utm_source=html

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