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Supervise a Field Service team for the Honeywell Building Solution - Service organization located in London Ontario Region. You will apply your leadership skills to improve team performance. You will ensure engagement in new and existing client base, team deployment, and sales growth. You will liaise with multiple factions to help prevent and resolve customer problems and explore additional revenue-generating opportunities.
You will drive and improve metric reporting procedures and support financial metrics, targets and budgets. You will lead quick and effective closure of any improvement opportunities. You will define team expectations and communicate those to stakeholders. You will act as a mentor to train and develop your team.
- Manage a team of 10+ direct reports to keep them motivated, engaged, trained and recognized
- Collect and report performance metrics
- Develop team and team members
- Identify opportunities for process improvement
- Assign and supervise project work
- Must be able to travel in the geographical area visiting Customers and Employees
- Reach optimal customer satisfaction by achieving work in accordance with customer requirements, within schedule and budget
- Use Service Management System tools and processes to ensure resources are effectively managed in terms of forecasting, planning, controlling and evaluating the work of the department
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