Veterinary Client Care Specialist - VCA Canada Crowfoot Animal Hospital (Part-Time) - [G-84]

Veterinary Client Care Specialist - VCA Canada Crowfoot Animal Hospital (Part-Time) - [G-84]

10 Nov
VCA Canada

10 Nov

VCA Canada


Job Description:

VCA Canada Crowfoot Animal Hospital is looking to hire a part time Client Care Specialist to join our team! If you excel at customer service, have a passion for client care, and a love for animals, we are excited to meet you! Applicants must be available to work evenings and weekends.

What is your role

The role of the Client Care Specialist (CCS) is to strengthen the client, animal, veterinary bond through exceptional client care and education. Your role is vital to the success of our hospital! You are the first point of contact and have the ability to leave a lasting impression that builds trust and loyalty with our clients. Your primary goal is to ensure the clients and their pets feel welcomed,

expertly cared for and appreciated. Additional responsibilities and qualities required for this role are;

Create a warm and welcoming environment for our patient and pet parents

Assisting veterinary staff with various tasks and treatments when required

Ability to answer a multiline phone system and track and book appointments effectively

Placing outbound calls to pet parents for follow-up and future appointment bookings

Respond and manage email correspondence; clients, referring veterinarians & internal office messages

Admitting and discharging pet patients

Invoicing/billing; creating estimates, obtaining pet owner confirmation and processing payments

Scheduling appointments

Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment

Strong organizational skills

General housekeeping duties; cleanliness of reception area, pet holding areas and common areas

Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments

VCA Canada Offers!

At our core are our people – people with different strengths and interests that enrich our diversity, innovation and excellence. A team we think of as family. When you join our family, VCA Canada offers:

Exceptional career development

Generous personal pet care discounts

A network of highly educated and skilled professionals!!

And more perks!

VCA Canada Cares!

At VCA Canada we don’t see an animal, we see a family member. VCA Canada embraces a culture of giving back to the communities we serve and demonstrates this philosophy through our national philanthropic program, Paw it Forward. Please visit our website to learn more,

Have a question? Email: [email protected]

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.

The original job offer can be found in Kit Job:

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