VCA Canada Crowfoot Animal Hospital is looking to hire a part time Client Care Specialist to join our team! If you excel at customer service, have a passion for client care, and a love for animals, we are excited to meet you! Applicants must be available to work evenings and weekends.
What is your role
The role of the Client Care Specialist (CCS) is to strengthen the client, animal, veterinary bond through exceptional client care and education. Your role is vital to the success of our hospital! You are the first point of contact and have the ability to leave a lasting impression that builds trust and loyalty with our clients. Your primary goal is to ensure the clients and their pets feel welcomed,
expertly cared for and appreciated. Additional responsibilities and qualities required for this role are;
Create a warm and welcoming environment for our patient and pet parents
Assisting veterinary staff with various tasks and treatments when required
Ability to answer a multiline phone system and track and book appointments effectively
Placing outbound calls to pet parents for follow-up and future appointment bookings
Respond and manage email correspondence; clients, referring veterinarians & internal office messages
Admitting and discharging pet patients
Invoicing/billing; creating estimates, obtaining pet owner confirmation and processing payments
Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
Strong organizational skills
General housekeeping duties; cleanliness of reception area, pet holding areas and common areas
Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments
VCA Canada Offers!
At our core are our people – people with different strengths and interests that enrich our diversity, innovation and excellence. A team we think of as family. When you join our family, VCA Canada offers:
Exceptional career development
Generous personal pet care discounts
A network of highly educated and skilled professionals!!
And more perks!
VCA Canada Cares!
At VCA Canada we don’t see an animal, we see a family member. VCA Canada embraces a culture of giving back to the communities we serve and demonstrates this philosophy through our national philanthropic program, Paw it Forward. Please visit our website to learn more, https://careers.vcacanada.com/.
Have a question? Email: [email protected]
VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.
Your Opportunity:Description: The Unit Manager of Unit 47, the Intensive Palliative Care Unit (IPCU) will provide leadership to this unique 29 bed acute care unit that manages the complex symptoms o [...]
Your Opportunity: Under supervision of the Working Leader and/or Manager, this position provides a clean and safe environment for staff, patients and visitors. The position performs routine and heavy [...]
Your Opportunity: This is a medical teaching Unit with 38 beds whose focus is on care & coordination for acute medical patients and their multi-system complexities. We work in a dynamic work and team [...]
Is this job for you? Do you believe in putting the customer first? Are you tired of paying for a gym membership you never use? Do you love a physical job that will keep you busy? WELCOME HOME [...]