Full-Time Program Manager / Quality Analyst (A493)

Full-Time Program Manager / Quality Analyst (A493)

10 Nov
WJS Canada

10 Nov

WJS Canada


The Program


Main’s Program is designed to accommodate youth that have experienced a history of failure in other programs and group homes in Nanaimo, British Columbia. Our services support youth recovering from adverse childhood experiences (ACEs) and overcoming other adversity by providing them with housing and trauma-based guidance.

We accommodate and support traumatized youth in comfortable and welcoming facilities with twenty four hour staffing. Paired housemates share common areas but each child has his or her own bedroom. We offer a safe environment in a residential and friendly neighbourhood. An open door policy encourages a wandering youth to return at any time.

Central Island Care:

The Central Island Care program is designed to address the challenges presented by a history of failure in other programs and group home experiences for youth in Nanaimo, British Columbia.

WJS Canada supports youth recovering from adverse childhood experiences (ACEs) and overcoming other adversity by providing them with housing and trauma-based guidance. We accommodate and support traumatized youth in a home provider’s residence and may include some support worker assistance. Paired housemates share common areas and each youth or child has his or her own bedroom. We create a safe environment in a residential and friendly neighbourhood. An open door policy encourages a return at any time.

In Your Role You Will

- Recruit, screen, hire, supervise and evaluate performance of program staff; coordinate work allocation, training and problem resolution; motivate employees to peak performance and productivity; take disciplinary action when required.

- Ensure the program and staff comply with policies, procedures and values of the agency, and use best practices when supporting persons served.

- Establish and maintain a program structure and staffing to effectively accomplish the agency’s goals and objectives; coordinate and oversee the recruitment, employment, training, supervision, evaluation and discipline of staff, and termination as required.

- Coach and mentor staff, and lead and participate in team building activities.

- Ensure the program complies with any applicable collective agreement; facilitate on site grievance meetings.

- Develop and maintain program standards and procedures that comply with provincial and agency policies, regulations, standards and guidelines; establish and coordinate outcome evaluation, quality improvement and safety protocols and procedures.

- Establish and implement short and long term goals, objectives and operating procedures; monitor and evaluate program effectiveness; effect changes required for improvement.

- Contribute to developing agency policies and procedures by participating in agency planning, policy-making and other committees.

- Develop and manage annual program budget and perform periodic cost and productivity analyses.

- Produce program, occupancy, annual and other reports as required.

- Advocate effectively for service recipients.

- Represent the program and/or agency at various interagency forums, as well as to the media, government agencies, families/caregivers, funding bodies, and/or the general public/local community; network with other agencies, organizations, individuals and community groups for the benefit of the service recipients and program, including participation on community boards, committees and professional groups.

- Participate in staff meetings and case conferences as required.

- Ensure physical environment is maintained according to established standards and procedures, required inspections are completed, and any required follow-up is done.

- Ensure staff utilize practices that promote the health, welfare, safety and security of service recipients and staff.

- Support menus and food plans that meet established nutritional standards, both on and off-site.

- Comply with and utilize appropriate crisis prevention and intervention standards and practices.

- Ensure staff who dispense medication to service recipients receive appropriate training, and that all medication is dispensed according to the guidelines established by the Medication Safety and Advisory Committee.

- Operate motor vehicles safely and legally while transporting service recipients or on WJS business.

- Provide on-call and emergency coverage on pager or cell.

- Develop and implement competency based training and coordinates professional supports for home share providers.

- Provide regularly scheduled and/or unannounced monitoring visits to homes.

- Work with case management teams to develop and implement comprehensive transition plans that ensure individuals are successful transitioning into new homes; transitioning from children to adult services, and transitions related to discharge.

- Assist home share providers to develop emergency response, safety and contingency planning.

- Utilize standardized assessment and monitoring instruments to ensure continuity of procedures and consistency in follow up.

- Conduct home studies as required.

- Review recommendations and required action plans with home share providers.

- Write incident reports as required.

- Ensure all home share locations are operating in conformance with CARF/COA standards and legislated requirements.

- Maintain current contact notes and program reports.

- Liaise with funders, families and community agencies.

- Attend and provides information at multidisciplinary case management meetings as required

- Provide crisis intervention services as needed

- Participate in the quality improvement and risk management committees

The Position

The Program Manager provides operational and administrative direction for the development, implementation and management of the program in these CARF-accredited agencies. S/He implements and monitors policies and procedures related to day-to-day services to persons served and directs and coordinates the day-to-day management of program staff. S/He works directly with persons served and their families/care teams as required, and is responsible for overseeing and coordinating individual program plans. The Program Manager participates in agency decision making and is the primary liaison with the contracting body.

The Quality Analyst (QA) oversees home share providers who, under an agreement with WJS, share their home with a person(s) with a developmental disability. The QA recruits, screens and selects new home share providers based on an established criteria. Also assists current home share providers in planning for transitions, monitors the service, and provides quality assurance to funders, families and the agency. Also completes other office-related duties, including data entry, filing, etc.


This full-time position will work 40 hours per week. 16 hours per week will be completed at the Mains program, with a schedule of Sunday and Monday, 0800-1600. The remaining 24 hours per week, will vary to meet the need of the Mains program and the Central Island Care program.

Schedule varies to meet operational needs and front line work will be required. Required to be “on-call” during scheduled time off.


To be negotiated at time of hiring.

Criminal Record Check/Ministry Check Statement

*** Prior to confirmation of employment all applicants must provide a current (dated within 6 months of hiring date) Criminal Record Check and Ministry Check. These checks can take up to 6 weeks to obtain, please ensure you prepare accordingly.

As An Ideal Candidate You Possess

- A degree in one of the humanities, social sciences or related field with educational preparation for the roles of manager and administrator.

- Minimum of three years in a similar facility or program, with at least one year in a supervisory or management role.

- Must have specific experience with financial and human resource management.

- Current WCB Occupational First Aid, Level 1 and CPR certificates required.

- Experience with basic sign language and/or alternative communication strategies training or experience an asset.

- Valid Class 5 Driver’s License and clean driver’s abstract

- Reliable, safe vehicle with appropriate insurance

- Preference for candidates that have successfully completed the Safe Home course*

- Will accept the CLBC-approved Home Study course at the time of hiring, with the requirement to complete the SAFE Home Course during employment.

Other Requirements:

- Must be able to pass screening by Licensing Board and be approved as PIC (Person in Charge)

- A physician’s note confirming suitability, including a negative tuberculosis screening test

- Successful criminal record/vulnerable sector check.

- Successful candidate must sign an oath of confidentiality, a conflict of interest statement, abuse protocols, and a code of ethics statement

What WJS Canada does

WJS Canada's mission is "We serve individuals and families with high quality, personalized, and culturally responsive support"'. The support we provide for families, emphasizes building relationships to enhance the family's strengths and achieve goals that address their needs for support in areas of struggle. Services are individualized and based on the family's belief that their own internal resources can be strengthened and that other helpful skills can be developed. For more information on WJS, services and career opportunities, visit www.wjscanada.com

Where do we work?

While WJS serves individuals in many communities across Canada, this opportunity is in Nanaimo, BC. Nanaimo is located along the eastern shores of Vancouver Island, just over 100km north of Victoria. It is an area surrounded on three sides by spectacular waterfront views. The area is rich with eco-adventures and personality. As the second largest city on Vancouver Island region, Nanaimo offers urban amenities such as fine dining, boutique shopping, community festivals, along with the natural beauty of the area.

Our Employees Enjoy

At WJS Canada, trust, strong connections, innovation and results are the pillars of our mandate. We manage by developing our core strength: our people. We give employees the tools to do the job, developing their competence and their confidence, by conducting training programs to ensure professional development and build skills, employee morale, employee safety, health, loyalty and satisfaction. Developing people includes respecting employees work-life balance through flexible hours, locations and duties. We support our staff with assistance and benefit packages, innovative wellness programs and compassion for the life challenges they face.

Website reference

For more information on WJS Canada visit our website: www.wjscanada.com

Closing Statement

No telephone calls please. Only those candidates selected for an interview will be notified.

The original job offer can be found in Kit Job:

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