Accounts Receivable Analyst – Calgary, AB
At Tervita, skilled, dedicated, enthusiastic employees are at the heart of everything we do. From the services we provide to our dedication to the environment, we create a dynamic energy that emanates from our core. Tervita is an industry pioneer, having provided industrial waste management and environmental services for 40 years.
Our people are the reason we are a leader in our industry. We are committed to building and nurturing a great place to work, learn and develop. We are proud of our people and our company. To learn more about Tervita, please visit tervita.com
The primary responsibilities of the accounts receivable analyst include,
but are not limited to, the review, collection and reconciliation of customer and counterparty receivables across multiple business units within an assigned portfolio. The successful candidate will also be responsible for comprehensive accounts receivable reporting and responding to customer inquiries in a timely manner.
This position is temporarily a remote “work from home” role while Tervita safely navigates the circumstances of the Covid19 pandemic, and this position will transition back to the office once it is safe to do so.
Continually reviewing current & aging balances of customers within the analyst’s assigned portfolio;
Communicate with customers via phone and email for payment commitments, follow up and tracking of payment;
Coordinate directly with customers, operations, and sales to resolve any billing issues, including distribution of missing invoice copies and requesting remittance information or missing backup;
Communicate with the credit team when a customer is in breach of their payment terms or over their credit limit;
Contact customers if we’ve established a duplicate or short payment on account;
Support operations and sales across multiple business units with the collections on their respective managed accounts.
Act as backup during coworker absences
Maintain records of assigned accounts and document key communications and updates from customer;
Provide month end statements to customers;
Provide Team Lead with updates on key accounts as requested;
Report monthly on top 20 customers.
Resolving Disputed Accounts
Inform Team Lead on balances deemed uncollectable so steps can be taken to identify and communicate potential bad debt risk;
Investigate and collect all information to determine why the invoice(s) have not been paid;
Work with delinquent accounts to strategically developing payment plans and diarize follow-up of delinquent accounts, ensuring commitments are being followed through to settlement;
Work with multiple business units within Tervita, including sales, energy marketing, operations, and finance, to negotiate solutions that are mutually beneficial for both parties;
Prepare necessary back up and documentation for any write offs.
Accurately document and organize customer files;
Monitor and update the collection notes;
Process credit card payments;
Assist cash applications and credit analyst as required;
Attend weekly team meetings;
Respond to customer inquiries in a timely manner.
Experience in collections, billing or accounting environment;
Formal education in business or accounting preferred;
Accurately enter data and perform other repetitive tasks;
Strong organizational skills;
Proficient in Microsoft Office Suite and Excel
Microsoft Dynamics experience would be considered an asset
Ability to work well in a team environment or independently as required;
Ability to work effectively in a fast-paced environment;
Strong communication skills, both verbal and written;
Strong organization skills along with attention to detail;
Good listening skills and ability to accept and follow direction;
Maintain a positive attitude and desire to continue to learn
Ability to develop, nurture and maintain strong relationships with customers, operations, sales and finance
Tervita Corporation is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender/sex, marital status, sexual orientation, physical or mental disability, military/veteran status, citizenship status, the basis of genetic information or any other group protected by Federal or Provincial law or local ordinance.
Applicants who are extended an employment offer will be required to complete a pre-employment check. All employment offers are contingent upon the successful completion of this pre-employment process.
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