Customer Onboarding Specialist | NM38

Customer Onboarding Specialist | NM38

10 Nov

10 Nov



Join a team that is changing millions of lives.

Transforming smiles. Transforming lives. Transforming an industry.

Align Technology, Inc. (NASDAQ: ALGN), makers of the Invisalign® system, and iTero® intraoral scanners, is the industry leader and innovator in medical devices which focuses on revolutionizing the dental and orthodontic industry. Align Canada opened its first office in the heart of downtown Toronto in 2017 after more than 15 years servicing the Canadian market. With a trajectory accentuated by accelerated growth and innovation, Align Canada continues to reinforce its consumer presence as the most advanced clear aligner system in the world while building a highly regarded employer brand in Canada,

being certified as a Great Place to Work in 2019 and again in 2020, proudly being named on the Best Places in HealthCare List in both years.

At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the General Dentistry and Orthodontic industries with the introduction of the Invisalign system and iTero scanners, and we have never lost sight of that spirit of innovation. Our teams are constantly pushing the boundaries of what’s possible.

Are you ready to join us?

About this opportunity

As an Onboarding Specialist, your role is to build the confidence of our doctors by applying comprehensive knowledge of Invisalign/iTero sales strategies in dental practices that help accelerate revenue and higher case volume. This role provides consultative end to end and customized training through regular touch points focused on utilization and adoption of our products, you will serve as a direct point of contact for new customers while coordinating cross functional efforts with other areas of the business for an excellent customer experience. You will work to identify and prioritize target accounts within an assigned territory, and drive growth by continually understanding business needs and maintaining a positive experience for our customers.

The successful incumbent is passionately customer-centric, an undeniable self-starter with a proven ability to execute and work independently.

In this role, you will…

Generate leads and increase doctor’s knowledge on Invisalign and iTero products via outbound calling, email communications and performing virtual demonstrations to customers.

Develops sales opportunities by researching and identifying potential accounts; soliciting newly certified accounts building rapport; providing clinical and product information and explanations.

Responsible for handling customer inquiries promptly and effectively in a fast-paced, team-oriented environment.

Plan and execute Align’s sales strategy to determine practice vision, identify gaps, and establish solutions to drive sales within the practice.

Develop and maintain positive relationships with each account, including staff, assistants and doctor by demonstrating practice focus based on integrity and trust.

Understand account capabilities to help identify gaps and recommend training, technical resources, and support to ensure customers are well-equipped to treat patients with appropriate Align Technology solutions and ensure positive patient outcomes.

Partner with additional internal company resources including field sales to optimize the customer experience and provide ongoing promotion of Align products.

Ensure the effective fulfillment of KPIs and assigned quota, other business objectives and assigned deadlines.

Participate in proactive team efforts to achieve area or region and company goals.

Provide clinical support to Align customers, including reviewing patient clinical data and offering feedback and guidance on the use of Align products and services.

Comply with all PIPEDA, PHIPA , HIPPA ( US) and other associated privacy regulations with respect to clinical data access to ensure support to our customers is done in an effective and compliant manner.

Collaborate with cross-functional teams to execute on projects, programs and campaigns,

Be creative, self-disciplined and capable of identifying and completing critical tasks independently with a high sense of urgency; ensuring the effective fulfillment of objectives(monthly, quarterly and annually) meeting deadlines as assigned

Develop and maintain relationships with internal and external partners and stakeholders across the organization, including sales, marketing, finance and operations.

Perform other duties as assigned.

In this role, you’ll need …

Bachelors degree preferred and/or equivalent experience.

2+ years of inside sales experience or other relevant experience

Must demonstrate capacity and appetite to learn or have previous dental, orthodontic and clinical knowledge

Confident and dynamic personality who is customer focused and is comfortable conducting business over the phone and email

Proven record of successful sales achievements and competitive sales experience

Proficiency with Salesforce preferred

Can balance strong ability to nurture accounts with desire to seek out opportunities.

Strong multi-tasking as well as problem solving skills.

Ability and comfort having business discussion (ROI, margins, marketing) and asking the right business questions.

Strong working knowledge of Microsoft suite of products

Proven ability to learn technical product knowledge in a highly complex industry.

Proactive problem solving skills with strong attention to detail

Effective collaboration and a positive reputation for working effectively across different levels of an organization

Excellent English written and verbal communication skills ( with French/English bilingualism being required for roles based in Quebec)

Self-starter who needs minimal supervision.

Must be legally entitled to work in Canada and able to travel occasionally (approximately 10-15% of the time) within Canada and internationally (to US)

Sound like a good fit?

Great! Click the Apply link below to let us know you are interested.

Not the right fit but still want to become part of our team? Don’t worry, there are lots more opportunities. Please consider sharing this opportunity with others in your network.

About Align

Align Technology is a publicly traded medical device company that is transforming smiles and changing lives. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services. Did you know? Align is the world’s largest manufacturer of custom 3D-printed materials.

By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work – these are just some of the things employees say make Align Technology a great place to work.

We respect your privacy. Please review our Applicant Privacy Policies for additional information.

Global Diversity Statement:

At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we will continue building a workforce of diverse cultural backgrounds and life experiences and fostering a culture of open-mindedness and compassion for all our employees. We live our company values by promoting healthy people and healthy communities. All with the intent of changing millions of lives, one unique smile at a time.

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