Client Success Specialist III-20000Z3C
No Visa Sponsorship is available for this position.
Applicants are required to read, write, and speak the following languages: English
Oracle's Customer Success organization is a focused group of SaaS experts whose mission is to drive successful engagements through the proactive management of all facets of the customer’s lifecycle from onboarding to renewal. This is an exciting opportunity to participate in and help shape our customers’ journey to the Cloud.
The CSM serves as a leading contributor and valued team member who provides direction, mentoring and thought leadership to our customers. Work is non-routine and situationally complex,
involving the execution of advanced functional/technical skills in the area of Enterprise Resource Planning (ERP), Enterprise Performance Management (EPM) and Supply Chain Management (SCM) applications.
Our CSMs (1) develop long-term partnerships with their designated customers to ensure they become and remain successful through realizing the full value of their Oracle investment and to ensure renewal of the SaaS subscription; (2) are responsible for maintaining a high level of customer satisfaction by advising on product / implementation best practices, providing product adoption and release guidance while serving as a liaison between their customers and Oracle’s internal operations; and (3) identify product expansion/up sell opportunities.
Engaging with the customer and their partner implementation executive teams will be a critical component of this role so effective executive communication and negotiation skills are critically important.
The Preferred Qualifications include:
Oracle Cloud functional or technical certification in Oracle ERP, EPM, or SCM products
3+ years implementing and/or managing SaaS applications
5-7 years of technical/professional experience with core ERP Financials as power user and/or implementor
Proven experience in SaaS implementations, focused on reviewing project plans, governance structure, team composition and other project related artifacts to assess risk and provide best practice guidance
Proven track record of working across a matrixed organizational structure
Proven ability to utilize a cloud implementation methodology – knowledge of True Cloud Method (TCM) a plus
Strong communication skills and presence
Strong negotiating skills
Bachelor’s degree in Business or other related degree and/or equivalent years of experience
PMP and/or Risk Management Certification(s) a plus
Detailed Description and Job Requirements
Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client.
Work with medium sized clients to develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues/replenish/renews contract with Oracle. Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle's internal operations. Identify product expansion/up sell opportunities. Responsible for sharing information across the CSM team via defined methods.
Job duties are varied and complex utilizing independent judgment. 5 to 7 years of professional experience. Demonstrated experience in implementation or client facing relationship experience. Understanding of various technical architectures and operating systems. Industry experience is desired.
Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.
Travel: Yes, 25 % of the Time
Other Locations: United States
Job Type: Regular Employee Hire
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.
Considering the current events, Allstate will be conducting virtual interviews and has made arrangements for new hires to work remotely till its deemed safe to return to office Through our core val [...]
Hello! WordAgents.com is seeking to grow our network of Canadian freelance writers. We are currently searching for freelance writers that can deliver high-quality content, on-time, consistently. [...]
CPQi is excited to open a new office in Halifax Ontario and we are looking for new talent to join our team. CPQi is a Managed Services company, working exclusively with the financial markets and opera [...]
Looking for highway - Canada and USA/cross-border drivers. Minimum 3 Years experience required. Trip duration - 7-9 days Excellent pay rate. Safety Bonus Full time, year-round work. Automatic Trucks. [...]