J2 Cloud Services
SRFax is an Internet Fax Service Provider that has been in business for over 15 years and is seeking a representative for the position of Customer Care - Porting and Support to work in our Nanaimo, BC office. This is a permanent, full-time position.
We are looking for a self-driven, technically-minded candidate with excellent communication and organizational skills. Attention to details is a must in order to assist with inventory management and provide exceptional customer support.
The main focus of this job will be in dealing with moving numbers from other providers to our service: it is heavy in data entry and accuracy is vital. This position will deal with customers directly in regards to moving numbers,
as well as assist other Customer Care Agents, depending on volume.
This position will be Monday-Friday, 9-5, with an on-call rotation every six weeks, approximately. If you would like to be part of our team and you can work independently then we want to hear from you!
Facilitate clients porting their fax numbers into our service
Maintain our pool of numbers and provision new numbers as required
Track and log all customer inquiries in regards to moving fax numbers
Answer phone and email inquiries about our services
Provide exceptional customer support over the phone and via email
Process financial transactions
After hours support role, weekly rotation.
High School Diploma
Some Post Secondary preferred
Excellent communication skills (English), both written and verbal
Evaluates situations effectively and pays attention to detail
Effective time management, must be able to multi-task
Fundamental computer skills
Solid understanding of the use of Internet, email and office programs
Experience in data entry is beneficial
Service oriented attitude
Great listening skills
Shows empathy under all circumstances
Motivated self-starter looking to grow with the company
Telecommunications experience beneficial but not required
Previous Customer Service experience preferred
If you are interested in this position please submit your resume and cover letter stating why you feel you are suited to this position. Applications without cover letters will not be considered.
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.
Overview: The person who greets and helps customers in a local 7-Eleven is the most important person in the 7-Eleven corporation. Bar none. You are the face of our company. You are 7-Eleven to our c [...]
Location: 3200 Island Highway, Unit 38, Nanaimo, British Columbia, V9T 1W1 Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and ke [...]
Overview: Under the direction the Store Manager performs the preparation, assembly, packaging, and sanitation duties to produce food service and related products within the store. Responsibilities: [...]
Tsolum and Tsable Environmental Ld. is seeking to hire an Air Monitoring Technician. This person will be responsible for both the field and lab aspects of air monitoring associated with asbestos abat [...]