IT Service Operations | FE-10

IT Service Operations | FE-10

10 Nov

10 Nov



Are you a customer focused individual who loves big, creative challenges, and is passionate about information technology operations? Are you excited by the ability to regularly interact with your customers since they will be your fellow employees? The Office Engineering Team is looking for a passionate, self-driven individual with a strong Windows and cloud services background that has a bias for taking action.

Our team provides the engineering experience for software engineers across the broader Microsoft Office organization. This includes Microsoft Office client applications like Word, Excel, PowerPoint, and Outlook; server products like SharePoint; and web applications like Microsoft Office Online.

Many of our products ship across multiple platforms and devices - Win32, Universal, Android, iOS, and Mac, and our team's charter is to build a shared engineering infrastructure for all platforms. There are teams working on applications that have been around for decades, and there are teams working on v1 products; more than 4000 engineers working on more than 200 million lines of code. We are the team that brings order to this diverse set of technical work by developing tools and systems that scale well and are consistent, reliable, and easy to use.

This position is for an IT Service Operations role on the Operations Excellence team within Office Engineering. The charter of this team is to ensure service health through operational excellence for the Office Engineering services.


Manage daily operational activities, respond to incidents, and support customer requests.

Manage, maintain, upgrade, and provide support for system infrastructure across a diverse set of Operating Systems, software, & hardware.

Provide technical support for both hardware and software deployed in the environment

Diagnose and resolve problems quickly while providing a great customer service experience

Communicate technical concerns and work with Engineering peers to help solve system and service issues

Perform end to end systems lifecycle management across a mix of physical, Hyper-V, and Azure based environments

Maintain security patch, antivirus, and intrusion prevention services to meet corporate mandated compliance levels across the engineering systems

Develop and refine Standard Operating Procedures and Trouble Shooting Guides to increase efficiency, enhance workflow and improve customer satisfaction of the engineering systems and services

Partner with Service and Software Engineering peers on improvements and changes to the engineering systems


Minimum Requirements:

Information Technology Associate degree or 2 + years in a related field, e.g. a system administrator type role

In-depth knowledge and troubleshooting experience with Windows operating systems

Ability to manage dynamic operational workload

Excellent communication and cross-discipline collaboration skills

Flexible and easily adaptable

Experience in these a plus:

PowerShell to perform administrative tasks

Mac and Linux operating systems

System Center (Microsoft Endpoint) products such as SCCM or SCOM

MS SQL or other database languages

Azure PaaS and IaaS deployments

Change, incident, problem management, Postmortem and RCA processes

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

The original job offer can be found in Kit Job:

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