(CF-248) - Residence Manager

(CF-248) - Residence Manager

10 Nov
Western University

10 Nov

Western University


Classification & Regular Hours

Hours per Week: 35

Salary Grade: 15

Please note, this is a temporary full-time contract opportunity with an expected end date of April 30, 2021.

About Western

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

About Us

The Division of Housing and Ancillary Services is committed to providing a first-class residence experience for over 5,300 Western students while supporting the academic mission of the University and ensuring profitability and cost effectiveness of divisional operations. We provide thriving residence communities which engage our diverse student population.


This role leads in promoting an atmosphere which supports academic achievement and fosters responsible decision-making. The role contributes to the overall “learning outside the classroom” through the support of various programming initiatives. Learning opportunities are fostered through the residence behaviour management (judicial) process which the Residence Manager oversees in their building within a restorative justice framework. The Residence Manager is instrumental in developing initiatives to meet the continually changing needs of students.

The Residence Manager is also responsible for all administrative and managerial functions within the respective building(s) in a manner which is consistent with divisional strategic directions and goals. They play a critical role in the provision of high quality housing – a critical element in the recruitment and retention of students to Western.



- Undergraduate degree including studies in Behavioural Sciences, Social Sciences and/or Education

- Master’s degree focused in Behavioural Sciences, Social Sciences and/or Education is preferred


- 3 years' progressive experience in residence life with demonstrated leadership experience in a residence setting, combined with employment experience demonstrating organizational, customer service and administrative competence

- Previous residence management experience is preferred

Knowledge, Skills & Abilities:

- Excellent organizational and time management skills and ability to assess priorities, work independently to meet required deadlines with conflicting demands and changing priorities

- Able to set priorities, delegate effectively and make sound decisions

- Results-oriented; able to handle many tasks and maintain a high level of individual and team performance

- Working knowledge and/or experience building teams within a large community of students, student-staff, and professional staff

- Demonstrated ability to interact effectively with individuals at all levels of the organization and the public

- Strong customer service skills to handle inquiries and resolve issues in a professional and timely manner

- High level of integrity and trust, tact and diplomacy

- A well-defined sense of diplomacy and judgement including solid negotiation, crisis management and conflict resolution skills

- Demonstrated experience creating and maintaining a budget

- Approachable and understanding individual with a high degree of customer focus

- Good listening skills and an ability to establish effective routines for excellent communication with all members of the team to maximize productivity

- Ability to handle conflict constructively – well developed conflict resolution skills with mediation training an asset

- Accepting and respectful of different personalities and lifestyles

- Strong oral and written communication skills with well-developed presentation skills

- Intermediate to advanced computer skills in Microsoft Office

- Willingness to carry pager on a rotational basis

- Willingness to work seasonally long hours, including frequent events and weekends

- The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty

Background Checks

Please note, successful applicants may be required to produce a vulnerable sector current record check from a police service prior to commencing employment.

Western Values Diversity

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources at [email protected] or phone (phone hidden).

Please Note:

We thank all applicants for their interest; however, only those chosen for an interview will be acknowledged.

The original job offer can be found in Kit Job:

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