Client Service Administrator (AEQ834)

Client Service Administrator (AEQ834)

10 Nov
HearingLife Canada

10 Nov

HearingLife Canada



HearingLife Canada, which includes ListenUP! Canada and National Affiliated Providers, is the largest provider of hearing healthcare service in Canada. Working in unison with the National Campaign For Better Hearing's awareness campaign (, our core philosophy is to "do what is best for the client" while increasing awareness of the effects of hearing loss and the benefits of hearing devices.


The Client Service Administrator (CSA) is the first point of contact for the majority of our clients and is responsible for providing superior client care. The CSA is also responsible for providing administrative support to Hearing Professionals (HP) within the clinic and to head office.


Customer Service – first point of contact for our clients and to provide them with the best customer service in the industry:

Greeting clients

Answering the telephone

Answering client queries

Appointments – manage our client appointments and schedule the HP’s appointments:

Maintaining clinician’s schedules

Triaging all appointments

Changing appointments to accommodate client and clinic needs

Using telephone pathway to book initial client appointments

Clinic Appearance – responsible for the general maintenance of our clinics so that they are a first class hearing healthcare centre:

Daily light cleaning and tidying as needed

Tidying and organizing Assistive Listening Device (ALD) displays and client waiting area

Maintaining and ordering office and clinic supplies

Hearing Professional and Administrative Support – provide administrative support for the HPs in their respective clinic(s) as well as act as an office administrator for the Hearing Healthcare Centre (HHC):

Opening and closing the HHC

Registering all new clients

Maintaining all paper files including creating, organizing, filing and destroying

Shipping and receiving

Tracking all orders through administration system and shipping log

Preparing orders for fittings

Assisting with local events as needed

Understanding and applying all promotions

Understanding and selling all ALDs

Providing basic hearing aid maintenance including cleaning/checks and tubing changes

Accounting and Third Party Insurance Support – responsible for processing all sales and tracking all outstanding balances and receivables and third party insurance payments which includes each of the following:

Assisting with client estimates

Counting and reporting opening and closing cash float

Processing all payments; cash, cheque, post-dated cheques, credit card and debit card

Completing daily bank deposit slip completing physical deposit

Completing daily sales reconciliation on time and accurately

Completing monthly inventory and accounting controls

Understanding Debits and Credits

Having working to expert knowledge of all third party insurance programs

Completing and submitting all third party insurance forms

Following up on all outstanding third party claims


College diploma in an applicable field

At least 2 years’ customer service experience

Organized, detail-oriented, and comfortable working with multiple priorities

Hearing Life is committed to an inclusive work environment and welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, may e-mail a request to [email protected]

The original job offer can be found in Kit Job:

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