CZJ29 - Member Service Representative (Part-Time)

CZJ29 - Member Service Representative (Part-Time)

10 Nov

10 Nov



DUCA is currently looking for a Member Service Representative (MSR) to join our dynamic Willowdale Branch!

The ideal candidate for this role is passionate about delivering outstanding customer service and enjoys working with a team to achieve objectives! We are looking for driven, organized individuals who thrive on interacting with customers, and are committed to helping Members by identifying opportunities through communication and inquiry. MSR’s are curious about what Members need and want to know what they can do to help Members do more, be more, and achieve more with their money and their lives.

Branch Hours

Mon to Wed: 9:30 am to 5:00 pm

Thur: 9:30 am to 7:00 pm

Fri: 9:30 am to 5:00 pm


9:30 am to 1:00 pm

Job Purpose & Summary

Reporting to the Branch Manager, the Member Service Representative provides outstanding customer service that is accurate, timely, and efficient. MSRs partner with other members of the branch team to collaborate and deliver the best solutions to help our Members achieve their financial goals. The MSR acts as a representative of DUCA and greets Members when they arrive and ensure they feel welcome.

MSR’s also uncover opportunities where we can better help DUCA Members, and potential Members, with our fantastic array of banking solutions and services. Once they identify the opportunity, the MSR figures out who can best help the Member whether it be themselves or a DUCA advisor (Financial Services Officer). They will always follow up to ensure the Member was taken care of once they have referred.

As for the day-to-day responsibilities, the MSR will maintain cash balances, list and balance outgoing cheques, and balance all daily transactions. The MSR will ensure they are aware of, and adhere to, operating procedures and policies to safeguard the assets of the organization and the member.

Key Accountabilities & Duties

Provide outstanding service to Members (both at the front counter and/or by phone), answer inquiries and always strive to increase Member satisfaction through service provided. The objective is to delight the member.

Making outbound awareness and service follow up calls to members

Handle Member requests for deposits, withdrawals, transfers, and other basic transactions

Promote DUCA’s services by explaining benefits and features of DUCA solutions

Identify and fulfill Members’ financial service needs, including cashing and certifying cheques, processing bill payments, ordering cheques, buying/selling foreign currencies, processing Member statements, identifying the need for travel insurance, processing RRSP and term deposit transactions, assisting Members in getting a debit card, and online banking set up

Promotes DUCA products and services when a need or opportunity specific to the member is identified

Having up front dialogue with members to identify unrealized needs. Proficient at “opportunity spotting”

Make referrals to specialists and advisors as required

Solve member issues and know when to escalate if required

Participates in the counting of large cash deposits

Rotate with staff to cover reception duties and tasks

Assists with general office duties, processing and administration as required

Occupational Experience & Education Requirements

High School Diploma or equivalent (Post-Secondary School Preferred)

Experience helping Members or customers in either a bank or credit union for a minimum of 2 years considered an asset

Previous experience with sales is considered an asset

Cash handling experience

Knowledge, Skills & Attributes

Basic mathematical skills

You have a desire to learn and grow

Working directly with members and customers is what makes you tick

You are a big fan of team work and demonstrate your enthusiasm for your job and member every day

You are a terrific multi-tasker and can organize and prioritize other work while putting the member first

Excellent communication skills, both verbal and written.

You have a keen attention to detail and emotional intelligence.

Department: Retail Banking

Primary Location: 5290 Yonge St, North York, ON M2N 5P9

Employment Status: Part-Time

Hours per Week: 15-20

Job Grade Level: Two (2)

About DUCA

DUCA exists to help people do more, be more and achieve more with their money and their lives. We’re driven by a co-operative philosophy that puts our Members (and Owners) at the centre of every decision we make, gives them a voice in how we’re run, and rewards them for their loyalty by sharing our profits.

At DUCA, we’re dedicated to creating a positive environment where our employees have growth and development opportunities, a healthy work/life balance, opportunities to give back to the community, and a focus on doing what is right for our Members. DUCA offers a competitive total compensation package including base salary, a short-term incentive (bonus) program, a comprehensive benefits program, pension plan, and employee banking benefits.

DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.

Qualified applicants are encouraged to submit their application. Applications must include both a resume and cover letter.

We thank all applicants but only those considered for an interview will be contacted

The original job offer can be found in Kit Job:

Reply to this offer

Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.

Subscribe to this job alert:
Enter Your E-mail address to receive the latest job offers for: czj29 - member service representative (part-time)
Publish a new Free Offer
Need to publish an offer? With more than 1 million unique users per month, you will find the ideal candidate for your company instantly, what are you waiting for!
Publish Now

Subscribe to this job alert