(ROD-452) | Collections Specialist

(ROD-452) | Collections Specialist

10 Nov

10 Nov



About Us

PayBright provides flexible, affordable, and transparent payment options for Canadians. We partner with merchants to offer innovative payment plans at the point of sale – both in e-commerce environments and in-store locations. We are one of Canada’s fastest growing fintech companies and have partnered with over 6,500 merchants across Canada including major retailers such as Wayfair, eBay, and Samsung.

We are a diverse and growing team of over 180 people located in downtown Toronto.

Visit us at paybright.com to learn more!

We are looking for a Collections Representative to join our team!

You will assist our clients in getting back on track with their payments and see their accounts to a successful conclusion. The ideal candidate will have a balanced approach to collecting past due accounts while preserving and enhancing the client experience.

The Role

Manage a portfolio of outstanding client debt, ensuring all collection activities are completed within guidelines

Provide an outstanding client experience on every call

Negotiate and problem solve to create a repayment schedule directly with the client by quickly assessing the file detail and the client’s ability to repay

Complete collection phone calls to meet required performance standards

Handle merchant inbound calls and support their processing of applications and agreements


Minimum one year of customer service or collections experience (First-party preferred)

Creative and innovative approach to problem solving

Strong interpersonal skills and independence

High motivation and strong desire to succeed

Why should you apply?

- PayBright offers an outstanding work environment in a high-growth industry

- We focus on creating a positive and cohesive team-based environment and aim to have fun doing our jobs!

- Monthly and quarterly team events and social activities (currently being held virtually due to Covid-19)

- We offer attractive compensation and benefits, including equity participation

- We have a prime downtown Toronto location near amenities and public transportation

(we are all currently working from home to stay safe during this time).

Equal Employment Opportunity

Our diverse and inclusive team is part of what makes PayBright a fulfilling place to be. PayBright is an equal opportunity employer and welcomes applications from all backgrounds.

We are proud to be partnered with the Canadian Center for Diversity and Inclusion.

If you require any accommodations during the hiring process, please let us know and we will work with you to meet your needs.

The original job offer can be found in Kit Job:

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