Intake Coordinator | (L301)

Intake Coordinator | (L301)

10 Nov
Canadian Mental Health Association BC Division

10 Nov

Canadian Mental Health Association BC Division



Reporting to the Intake Program Supervisor, and as part of the Intake/Exit team, the Confident Parents Intake Coordinator conducts intake and exit questionnaires with families referred to the program using the Brief Child and Family Phone Interview (BCFPI) tool and other measures. This position helps assess referrals for program fit and ensures exclusionary criteria is used to identify inappropriate referrals.

The position acts as one of the first official contacts for the program with families and provides a supportive presence to parents experiencing difficulties.

Duties and Responsibilities include but are not limited to:

- Ensure that clients are served in a timely manner according to program protocol;

- Administer recorded semi-structured interviews/questionnaires as needed, following a telephone script and protocol;

- Connect clients to other CMHA Resources as and when needed;

- Consult with Confident Parents: Thriving Kids Coach Supervisors for clinical supervision when client safety concerns arise;

- Apply the Agency’s Diversity Lens and Framework for Support in all assignments associated with this role;

- Other duties as assigned.


You will have an undergraduate education (BA, BSW, BSc) in Social Work, Child and Youth Care or related human services field, along with 1-3 years of relevant experience. An equivalent combination of education, training, and work experience may be considered.

You will also bring the following skills, knowledge and ability to the role:

- Knowledge of the principles and practices of public health, health education, and health literacy, particularly in multiple settings or with various populations;

- Knowledge of community outreach, along with knowledge of the mental health system in BC;

- Knowledge of specialized and personal computer systems and databases, Internet, and software applications, particularly Microsoft Office;

- Demonstrated ability to work independently, collaboratively, and under pressure to deadline;

- Experience with telephone service delivery as well as direct engagement with the public;

- Experience administering a standardized questionnaire an asset;

- Empathy with boundary-setting;

- Ability to communicate effectively, both orally and in writing;

- Resourcefulness and innovation to solve problems;

- Personal experience with mental health issues and services, through self or loved ones, is an asset in this role.


- This position is located at the CMHA BC Division office currently located in downtown Victoria. Due to COVID- 19, working from the office is voluntary at this time and the work might be completed remotely.

- The usual work week is 37.5 hours. Flexibility to work one evening OR a day shift on Saturday is required.

- This position is a unionized position under The Health Science Professionals Bargaining Association Collective Agreement. The rate of pay is $31.36 per hour and it is at Grid Level 8.

- This position is offered as less than 4-months casual temporary employment.


Founded in 1918, The Canadian Mental Health Association (CMHA) is a national charity that helps maintain and improve mental health for all Canadians. As the nation-wide leader and champion for mental health and addiction, CMHA helps people access the community resources they need to build resilience and support recovery from mental illness and/or addiction.

We are an equity employer and encourage applications from women, persons with disabilities, members of visible minorities, First Nations, Inuit, and Metis people, people of all sexual orientation and genders, and others who may contribute to our further diversification

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