[FIV797] | Invoice Resolution Specialist

[FIV797] | Invoice Resolution Specialist

10 Nov
|
Day & Ross Inc.
|
Hartland

10 Nov

Day & Ross Inc.

Hartland

At Day & Ross, you’ll go far.

Day & Ross is one of Canada’s largest transportation companies, serving top brands across North America. We got our start hauling potatoes in 1950, and now we have a team of more than 8,000 employees, drivers and owner operators.



We believe our people are our greatest strength – and we treat them like family. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies, and we were named a Top Company for Women to Work for in Transportation in 2018 and 2019. Our industry recognition is a testament to the family values we share with our parent company, McCain Foods Limited.



About the Role



Invoice Resolution Specialist



Full-Time



Somerville, NB





The Invoice Resolution Specialist receives, prioritizes, investigates and processes customer invoice disputes within established company guidelines.



How You’ll Help



Act as a liaison between external and internal customers to resolve invoice disputes

Corporate – serves all divisions across all departments – juggling stakeholders internal and external

Receive and prioritize invoice disputes

Investigate issues with invoices by collaborating with internal and external stakeholders to gather information about the claim

Work with the customer and other stakeholders to resolve invoice discrepancies while ensuring a positive customer experience

Investigate recurring invoice issues, identify root causes, and collaborate across functions to implement processes to ensure resolution

Participate in or host conference calls and/or meetings to correct and align internal stakeholders with external customers

Work with a team to identify and develop strategies for the resolution of invoice discrepancies to minimize DSO (days sales outstanding)

Interpret and apply customer contracts

Understanding and applying the business policies, taking corrective action when necessary

Other related duties as may be required



Your Skills & Experience:

Post-secondary education in business, accounting, or a related field preferred.

1-3 years’ experience in billing, rating, collections, customer service or a related field

Experience in the transportation industry a strong asset

A suitable combination of education and related experience may be considered

Effective communication skills, verbal and written; persuasive, confident, with ability to articulate an appropriate message to various audiences clearly and concisely

Excellent customer service skills and relationship building skills

Resiliency and persistence to resolve issues and strengthen the customer relationship

Investigative, analytical, and problem solving skills

Strong organizational and time management skills, including the ability to work under pressure in a fast paced setting, managing multiple files and multiple customers

Ability to multitask and prioritize in a deadline driven environment; appropriate sense of urgency

Detail oriented with excellent data entry accuracy

Ability to gain a solid knowledge and understanding of Day & Ross’ internal processes and billing guidelines

Ability to work independently and to collaborate with others to meet customer expectations

Good computer skills, including the use of MS Office; AS400 an asset; ability to learn new programs

Good judgment and sound decision making within company guidelines and Revenue Adjustment Policy; understand impact of decision on business and customers

Maintain composure under high-pressure situations and difficult conversations



To apply, visit the Careers page on our website at dayross.com.



Please note that the successful candidate will be asked to provide reference and criminal background checks prior to employment. Only those candidates selected for an interview will be contacted.



As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply.

The original job offer can be found in Kit Job:
https://www.kitjob.ca/job/17206625/fiv797-invoice-resolution-specialist-hartland/?utm_source=html

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