Day & Ross Inc.
At Day & Ross, you’ll go far.
Day & Ross is one of Canada’s largest transportation companies, serving top brands across North America. We got our start hauling potatoes in 1950, and now we have a team of more than 8,000 employees, drivers and owner operators.
We believe our people are our greatest strength – and we treat them like family. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies, and we were named a Top Company for Women to Work for in Transportation in 2018 and 2019. Our industry recognition is a testament to the family values we share with our parent company, McCain Foods Limited.
About the Role
Invoice Resolution Specialist
The Invoice Resolution Specialist receives, prioritizes, investigates and processes customer invoice disputes within established company guidelines.
How You’ll Help
Act as a liaison between external and internal customers to resolve invoice disputes
Corporate – serves all divisions across all departments – juggling stakeholders internal and external
Receive and prioritize invoice disputes
Investigate issues with invoices by collaborating with internal and external stakeholders to gather information about the claim
Work with the customer and other stakeholders to resolve invoice discrepancies while ensuring a positive customer experience
Investigate recurring invoice issues, identify root causes, and collaborate across functions to implement processes to ensure resolution
Participate in or host conference calls and/or meetings to correct and align internal stakeholders with external customers
Work with a team to identify and develop strategies for the resolution of invoice discrepancies to minimize DSO (days sales outstanding)
Interpret and apply customer contracts
Understanding and applying the business policies, taking corrective action when necessary
Other related duties as may be required
Your Skills & Experience:
Post-secondary education in business, accounting, or a related field preferred.
1-3 years’ experience in billing, rating, collections, customer service or a related field
Experience in the transportation industry a strong asset
A suitable combination of education and related experience may be considered
Effective communication skills, verbal and written; persuasive, confident, with ability to articulate an appropriate message to various audiences clearly and concisely
Excellent customer service skills and relationship building skills
Resiliency and persistence to resolve issues and strengthen the customer relationship
Investigative, analytical, and problem solving skills
Strong organizational and time management skills, including the ability to work under pressure in a fast paced setting, managing multiple files and multiple customers
Ability to multitask and prioritize in a deadline driven environment; appropriate sense of urgency
Detail oriented with excellent data entry accuracy
Ability to gain a solid knowledge and understanding of Day & Ross’ internal processes and billing guidelines
Ability to work independently and to collaborate with others to meet customer expectations
Good computer skills, including the use of MS Office; AS400 an asset; ability to learn new programs
Good judgment and sound decision making within company guidelines and Revenue Adjustment Policy; understand impact of decision on business and customers
Maintain composure under high-pressure situations and difficult conversations
To apply, visit the Careers page on our website at dayross.com.
Please note that the successful candidate will be asked to provide reference and criminal background checks prior to employment. Only those candidates selected for an interview will be contacted.
As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply.
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