(YPG-558) Lincoln Concierge

(YPG-558) Lincoln Concierge

10 Nov
|
Capital Auto Mall
|
Winnipeg

10 Nov

Capital Auto Mall

Winnipeg

Capital Ford Lincoln Inc.



At Capital Automotive Group, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers’ lives forward with the best in automotive solutions, service and people. Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we stand out from the rest and create a growth-driven organization.



Lincoln Concierge - Winnipeg



The Opportunity



The Lincoln Concierge is a critical role at the dealership and reports directly to the General Sales Manager. The Lincoln Concierge is the first place Lincoln clients should be calling whatever questions they may have.

The Lincoln Concierge is also a key enabler for Service Write-ups, Scheduling Service, Scheduling pick up and delivery events, and building relationships with the clients. Hospitality skills are crucial for the success of this position.



Do you enjoy assisting Luxury Brand Customers? Do you have a passion for the automotive industry? Then we have a Permanent Full-time position open for a professional like yourself. We are looking for a Lincoln Concierge !!!



As a Lincoln Concierge you will ensure Capital Ford Lincoln brings the Lincoln way culture to life offering an effortless Sales and Ownership experience. You will be the single point of contact for Lincoln Clients. Coordinating the experience of Lincoln Clients in all touchpoints in Sales and Service ensuring clients’ needs are met and expectations are exceeded.



If you are hard-working, passionate, and determined, then Capital Automotive Group is for you! The Lincoln Concierge will champion the luxury aspect of the sales departments through the main goal of delivering exceptional customer service to make Capital the most respected in the auto industry.



The Qualifications



Act as a single point of contact to Lincoln Clients for all their sales and service needs - be involved in all sales and service introductions, dealership tours, and at vehicle deliveries



Involved in Lincoln marketing activities especially events/event planning, social media, offsite events, sponsorships and partnerships



Coordinate Lincoln Discovery Drives



Ensure all phases of ePDI are completed prior to delivery



Be involved in the Lincoln delivery process (greetings on arrival, transitions, introductions, waiting time, warm farewell…)



When not present at vehicle delivery, follow-up with a personalized call to introduce self and explain Lincoln owner benefits to client relative to service. Assist in setting up first service appointment



Coordinate or follow-up on all service needs for Lincoln clients: Service Appointments, Pick-up and delivery, Lincoln loaner, Shuttle, Complimentary Lincoln Wash



Ensure Pickup and Delivery process and standards are in place and consistent (appointment coordination, appointment confirmation, Lincoln Loaner delivery, text updates, Lincoln wash, Lincoln re-delivery, follow-up after service)



Ensure the Lincoln service experience in dealership is consistent (arrival, Lincoln loaner/shuttle/wait, regular updates, Lincoln wash, departure/warm farewell, follow-up after service)



Ensure any client preferences/needs are noted in CRM, shared with appropriate team mate(s)and in place during all transactions



Ensure all Lincoln Loaners are clean, fueled, and available according to service needs on a daily basis



Coordinate/manage Lincoln Loaner usage on a daily/weekly basis to ensure 50% loaner usage on each unit



Always anticipate clients’ needs or concerns by “walking the process” in the dealership from the clients’ point of view



Remains current in new and/or updated Lincoln training



Well-groomed, professional appearance



Strong computer and phone skills (Internet, ADP,CDK, CRM)



Excellent customer service skills to support both internal and external clients



Detail-oriented with a sense of pride in quality work



Strong work ethic with a sense of pride in delivery exceptional customer service



Valid driver licence



Capital Automotive Group aspires to foster a dynamic company culture by having a workplace where people go the extra mile and is dedicated to developing and retaining top talent. With almost 50 years of history, help us redefine what our future should look like by joining our team however, only those selected for an interview will be contacted.



The Company



At Capital Automotive Group, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers’ lives forward with the best in automotive solutions, service and people. Through demonstrating our core values of respect, transparency, care, excellence and innovation, we stand out from the rest and create a growth-driven organization.



Capital Automotive Group offers competitive total compensation, work that is challenging and meaningful, an engaging and collaborative work culture, performance recognition and room for growth opportunities. We are an automotive dealership group with multiple locations in both Canada and the United States. Our organization allows us to serve a diverse customer base across all locations providing a variety of automotive services to customers with new and pre-owned vehicles, financing, leasing, service and repair, and parts. Capital Automotive Group, founded in 1974, has expanded and continues to grow significantly. Our team consists of service technicians, product specialists and support staff from each location.



Capital Automotive Group believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process.



Capital Automotive Group offers competitive total compensation, work that is challenging and meaningful, an engaging and collaborative work culture, performance recognition and room for growth opportunities. We are an automotive dealership group with multiple locations in both Canada and the United States. Our organization allows us to serve a diverse customer base across all locations providing a variety of automotive services to customers with new and pre-owned vehicles, financing, leasing, service and repair, and parts. Capital Automotive Group, founded in 1974, has expanded and continues to grow significantly. Our team consists of service technicians, product specialists and support staff from each location.



Capital Automotive Group believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process.

The original job offer can be found in Kit Job:
https://www.kitjob.ca/job/17206614/ypg-558-lincoln-concierge-winnipeg/?utm_source=html

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