NEW! Application Support Specialist - [TU-531]

NEW! Application Support Specialist - [TU-531]

10 Nov
|
Clevest Solutions
|
Richmond

10 Nov

Clevest Solutions

Richmond

Clevest transforms mobile workforces for utilities with its leading automation software. We’ve launched mobile applications and platforms that are easy to use so utilities can scale their workforce in the field and leverage the latest technologies in their day-to-day work.



We have an immediate opportunity for an Application Support Specialist to join our team. You will fit right in if you:



Have a passion for solving puzzles

Are a self-starter with a high level of initiative

Love the idea of rolling up your sleeves and pursuing a ‘choose-your-own-adventure’ style troubleshooting



Reporting to our Director of Customer Support & Technical Operations,

you will be responsible for troubleshooting reported issues and providing technical support to our customers, with the goal of building upon a positive customer experience and ultimately helping us create Clevest customers for life. If you enjoy solving problems, working with people, and connecting with customers, we’d love to hear from you!



Key responsibilities of this role include:

Providing support to Clevest’s High Value Customers, primarily within North America via telephone and email

In-depth troubleshooting of software applications employing the latest mobile technologies

Diagnosing problems and reporting software defects

Developing expert-level knowledge in assigned product areas

Creating documentation as required

Other duties as assigned

Desired qualifications, experience, competencies and attributes of the successful candidate:

Proven track record of providing quality application support to High-Value Customers

Strong verbal and written communication skills

Excellent problem solving skills

Ability to work closely with clients and internal staff to communicate technical issues

Knowledge of client-server mobile software applications is an asset

Familiarity with the general field service and/or utilities industry is an asset

Availability for limited travel to customer sites, primarily in North America

Self-motivated, and able to work with minimal supervision

Familiarity with mobile devices an asset

XML technologies; web services knowledge is an asset

Experience with reports creation

Familiarity with relational databases an asset

Knowledge of debugging tools, reading error logs

Ability to successfully pass applicable security checks, including a criminal record check



About Us



Clevest fosters a collaborative work environment and a positive, supportive culture. We have been recognized as a Great Place to Work® for 3 years in a row, as well as one of the Best Workplaces™ in Technology and Best Workplaces™ in British Columbia.



We offer a flexible work environment and support work-life balance, offering a generous bank of paid time off and comprehensive benefits package that includes a health spending account and wellness account.



This position is located in our head office in Richmond, BC. There is plenty of parking around our office and we are accessible by public transit, including a complimentary shuttle bus to/from the Canada Line Skytrain. During the COVID-19 pandemic, the majority of our team is working from home, and the onboarding and training for roles will largely be done remotely. Business travel has also been restricted until further notice.



How to apply



Interested in joining our team? Please send a resume (cover letter is optional, but would be a plus) to [email protected] Please include “Application Support Specialist” in the subject line of your email. Due to the volume of applicants, only candidates under consideration will be contacted at this time. Thank you for your interest!

The original job offer can be found in Kit Job:
https://www.kitjob.ca/job/17206501/new-application-support-specialist-tu-531-richmond/?utm_source=html

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