[Y145] Customer Care Centre Associate - Temporary Full Time

[Y145] Customer Care Centre Associate - Temporary Full Time

10 Nov
|
LifeLabs
|
Mississauga

10 Nov

LifeLabs

Mississauga

Improve lives. Love your job. Grow your career.



The Customer Care Associate serves as the initial customer contact for telephone calls to LifeLabs. The Associate screens the call to understand the nature of the inquiry and satisfactorily resolve the request. This involves interacting with the appropriate applications and resources to source information required. Information provided must be accurate and in keeping with policy and procedures, while ensuring that LifeLabs’ Core Values are demonstrated in all activities.



This role is Temporary Full Time , based at our location in Mississauga, Ontario . Shifts will be from Monday to Friday 10:30 a.m. to 6:30 p.m. with rotation into weekends.

Must possess excellent communication skills, both written and verbal. Minimum one year medical office or call centre experience.



Accountabilities:

Provide efficient and effective customer service to our clients and customers (physicians, patients, Long Term Care Facilities, hospitals and LifeLabs operations across the province)

Answer, identify, assess and respond to Inbound call inquiries and/or make Outbound calls as part of the Call Reporting process to LifeLabs clients

Respond to customer inquiries promptly and accurately with a high level of professionalism

Route relevant information to other departments and locations as appropriate via Action Request or e-Track systems

Develop and maintain knowledge of LifeLabs Lab Operations

Handle job duties in their appropriate priority with accuracy and efficiency

Ensure information obtained or provided whether verbally or in writing is accurate and in keeping with policy and procedures

Keep up to date with information shared through different modes of communication (email memo’s, policies, Standard Operating Procedures and meetings)

Communicate effectively over the telephone with sensitivity and tact, respond to adverse situations (e.g. irate customers, high call volumes), and make sound judgment calls

Maintain confidentiality involving any information made available directly or indirectly about clients including physicians, patients, employees and the company

Work in a manner that protects one’s own health & safety as well as the safety of co-workers and others, and that is consistent with the law and with safe work practices and procedures established by LifeLabs



Requirements:

Post-secondary education preferred

Good verbal and written communication skills, courteous telephone manner

Ability to work in a structured, fast-paced environment with changing priorities

Must be comfortable with PC based technology, keyboarding and navigating through the applications required to source information

Excellent problem solving skills

Medical terminology an asset

Team player as well as the ability to work independently

Flexible to work in a shift environment which may include weekends

Desire to meet and exceed pre-defined performance goals



Apply now!



LifeLabs is committed to building an inclusive environment and will provide accommodations in accordance with the AODA – Accessibility for Ontarians with Disabilities Act. Please indicate in your application any accommodations you will require throughout the recruitment process. Alternatively please contact our corporate offices main line to be directed to a member of the Talent Acquisition team at (416) 675-4530.

The original job offer can be found in Kit Job:
https://www.kitjob.ca/job/17206438/y145-customer-care-centre-associate-temporary-full-time-mississauga/?utm_source=html

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