[LAH-116] | Service Representative, Bilingual (New Graduate)

[LAH-116] | Service Representative, Bilingual (New Graduate)

09 Nov

09 Nov



Job Family Group:

Customer Shared Services

Provides loan servicing and monitoring support for corporate and commercial lending portfolios in a professional and timely manner. Delivers agreed lending/financing services as specified in the credit agreement/approval and ensures all required policies, guidelines and standards are met.

- Collaborates to execute loan servicing and monitoring requests.

- Prepares customer notifications and billings, and processes services and transactions including (but not limited to) loan advances/payments, wire transfers, billing for principal/interest/fees, monitoring collateral positions, financial exceptions, etc.

- Executes and manages documentation to ensure that records are maintained in a proper manner.

- Analyzes data and information to provide insights and recommendations.

- Collaborates with internal and external stakeholders to deliver on business objectives.

- Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.

- Builds effective relationships with internal/external stakeholders.

- Refers complex and specific requests, questions or issues as required.

- Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.

- Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.

- Organizes work information to ensure accuracy and completeness.

- Completes administrative activities to ensure the smooth operation of the unit; including scanning and filing documents as required.

- Completes standardized tasks under supervision.

- Performs initial problem solving within given rules/limits & escalates when required.

- Broader work or accountabilities may be assigned as needed.


- Post-secondary degree in related field of study desirable.

- Basic knowledge learned on the job.

- Verbal & written communication skills - Basic (in business environment).

- Organization skills - Basic (in business environment).

- Collaboration & team skills - Basic (in business environment).

We’re here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact.We strive to help you make an impact from day one – for yourself and our customers.We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.


BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

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