Internal Advisor/Warranty Administrator K-54

Internal Advisor/Warranty Administrator K-54

09 Nov
|
Zanchin Automotive Group
|
Richmond Hill

09 Nov

Zanchin Automotive Group

Richmond Hill

We are looking for an Internal Advisor/Warranty Administrator!

Zanchin Auto Group is currently looking for an Internal Advisor/Warranty Administrator to join their growing team in Richmond Hill. Are you an over-achiever driven to perform, if you thrive in a fun. high-pressure, high reward atmosphere, we would like to meet you!

Responsibilities:



Greet all customers promptly or, if unavailable, acknowledge their presence

Oversees the coordination of the internal department (new & pre-owned vehicles) with the service department opening and closing internal work orders

Prepares the “Get Ready” for new and used vehicles

Inspect each vehicle prior to customer delivery.

Inform Sales Consultant once vehicle is ready for delivery

Verify service concerns; preferably accompany the customer to their vehicle to perform a walk-around inspection and obtain an accurate odometer reading.

Contact customers daily to confirm upcoming appointments, verify/update customer data, capture email address

Answer inbound calls with customer inquiries/appointment dates and times

Check frontline Dealership Service Appointment Calendar and properly schedule appointments

Outbound calling to confer with customers in order to provide information about recommended maintenance and services, warranty Recalls or Campaigns, overdue for service, service reminders, special order parts, missed appointments

Respond to email inquiries quickly and efficiently

Respond to customer needs and work together with frontline Dealership Service Manager/Advisor for exceptional customer experience

Maintain a pleasant telephone manner and assist customers as required

Act as initial contact for customer complaints, and get appropriate individuals involved to resolve matters

Serves as back-up Receptionist. Covers Receptionist breaks.

Follow all company and manufacture policies, directives and procedure

Prepare, process, record and reconcile warranty claims as per manufacturer policies & procedures

Maintains complete and accurate records for warranty claims

Forward warranty claims for defective parts to the factory and distributors

Arranges for parts to be shipped back to factory or distributor, or to be scrapped

Follow up and re-submit unpaid claims returned by manufacturer

Keep number of outstanding claims to a minimum

Maintain schedules for factory warranty, extended warranty, PDI and ensure balances remain current

Make outbound customer satisfaction, confirmation, recall notice, notice of service due and follow up calls

Log customer information and purify database

Ability to work quickly, multitask

Computer Proficiency

Demonstrated customer service skills

Demonstrated communication and interpersonal skills

Ask the Customer questions to uncover vehicle needs and directs calls appropriately

Ensure that service consultants receive messages promptly

Make service appointments if service consultants are unavailable, route appointment information to the appropriate service consultant

Arrange alternative transportation for Customer when required (Shuttle or Car rental)

Provide Customers with quotes on vehicle services

Perform any other duties as assigned by management

Qualifications:



2-3 years’ office dealership experience or previous experience as a Internal Advisor/Warranty Administrator

Familiarity with automotive terminology and manufacturer warranties and procedures, an asset

Benefits

Give us the right attitude, we'll give you the rest. We offer a great compensation package including a full benefit program, management support, team atmosphere, and training programs.

Please send resumes to: [email protected] AND [email protected]

If you meet the qualifications and want to kick start your career in the Automotive Industry then apply today!

The original job offer can be found in Kit Job:
https://www.kitjob.ca/job/17206172/internal-advisor-warranty-administrator-k-54-richmond-hill/?utm_source=html

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