[S109] | IT Application Services Manager

[S109] | IT Application Services Manager

09 Nov
|
Acara Solutions
|
Oakville

09 Nov

Acara Solutions

Oakville

Our client is a global leader in IoT and connected transportation and certified "Great Place to Work." They are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Duties and Tasks/Essential Functions: Act as the subject matter expert for G-Suite, provide user education and evangelize collaboration efforts across the company Provide best practice experience in configuring and maintaining enterprise applications to ensure proper functionality is established Prioritize objectives and provide a holistic approach to solution recommendations that include ROI, time to market, scalability,

and alternative suggestions Identify best in class applications based on competitive analysis and consultation with internal stakeholders Support technical evaluations and benchmarking of core application platforms, frameworks, and technologies Communicate the vision to senior management while also guiding the team to support the strategic direction Act as the highest point of escalation for second and third-tier support to resolve complex application-specific issues Analyze user issues, report on bugs, and architect solutions that support the company environment Analyze utilization and adoption data to guide roadmap decisions Collaborate with internal security teams to ensure compliance Work with engineering teams to develop integrations with collaboration tools and internal company products to streamline workflows Develop training programs for end-users as well as company's internal ServiceDesk team Evaluate system software architecture in collaboration with other IT resources ensuring application solutions are 'fit for purpose" Provide direction, coaching, and mentorship to the team Experience/Skills Required: Bachelor's degree in Computer Science, or a related field 3-5+ years experience in Application Management, Solutions Architecture or a similar role A proven track record in managing collaboration tools with Google cloud and G-suite in an environment with more than 2,000 users Practical experience creating and defining dashboards and tracking product metrics using tools like Tableau, Power BI, or internal BI tools Experience working with internal customers to find and build productivity solutions Applied experience with custom development platforms and third-party product implementations, on-premise, and cloud deployment solutions Experience working within a technical or engineering organization/knowledge of the high-technology industry is an asset Experience working with business stakeholders within a cross-functional matrix environment Excellent verbal and written communication skills, including the ability to communicate technical information to non-technical staff Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct, and Aleron?s strategic partner, SDI) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process. Applicants for this position must be legally authorized to work in the country in which the position is located.

The original job offer can be found in Kit Job:
https://www.kitjob.ca/job/17206076/s109-application-services-manager-oakville/?utm_source=html

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