QS-883 - ServiceNow Solutions Consultant

QS-883 - ServiceNow Solutions Consultant

09 Nov

09 Nov



Your Opportunity

We require a ServiceNow Solutions Consultant to join our team. This individual will lead the overall design of the application and mapping of client business requirements from the different service owners translating these into systems/technical requirements. The Solution Consultant works as a team member of a larger team but will be part of the team overlooking the larger overall project. This individual will also mentor IT staff to raise the level of technical expertise within the existing ServiceDesk technologies team. Ultimately this individual will play a pivotal role in helping Stantec migrate away from the existing ServiceDesk technologies to the ServiceNow suite of solutions.

Your Key Responsibilities

- Produce detailed functional design documentation to match customer requirements

- Act as a bridge between IT and the business. Liaison with the business to gather requirements, suggest changes to existing processes and communicate and advance the strategic direction of ServiceNow within Stantec

- Participate in process flow analysis and process redesign in cooperation with the extended project team

- Design and implement a project schedule, and handle multiple priorities in a fast-moving and complex environment

- Develop a roadmap which will be used to detail the deployment strategy and plan annual budgets

- Share best practices and be consultative throughout the technical design of the project

- Provide technical mentorship to the extended IT team

- Working with the management team maximize investment dollars for both ServiceNow software purchases and any required consulting engagements

- Participate in other projects as required

- Maintain current ServiceNow knowledge through self-study and utilization of available training

Your Capabilities and Credentials

- Self-motivated with a proven track record in ServiceNow ITSM/ITOM technologies

- Advanced experience supporting and implementing ServiceNow modules including (but not limited to) CMDB, ITOM, ITSM, Asset Management, Event Management, and HR. ServiceNow certifications are preferred

- Experience with other ITSM software (BMC, Landesk, Cherwell, Heat, Axios, HP, Cireson, SCSM, etc.)

- Experience planning migrations from legacy ServiceDesk implementations to ServiceNow

- Ability to understand business requirements and convert them into solution designs

- Knowledge of web-based systems architecture, service-based architecture, enterprise application architecture

- Experience managing expectations and priorities

- Must demonstrate good judgment and pragmatic approach to delivering a solution that optimizes architecture activities across company needs, business constraints and technological realities

- Experience with project management methodologies

- Proven solutions consulting experience

- Excellent interpersonal, oral, and written communication skills

- Highly self-motivated with a keen attention to detail

- Ability to work independently and in a team environment

- Strong customer service orientation

Education and Experience

- Post-secondary degree/diploma information systems or related field, or equivalent experience

- 7-10 years of experience in a related field

- 10 years of ITSM / ITOM systems integration and/or implementation experience

This description is not a comprehensive listing of activities, duties or responsibilities that may be required of the employee and other duties, responsibilities and activities may be assigned or may be changed at any time with or without notice.

Stantec is a place where the best and brightest come to build on each other's talents, do exciting work, and make an impact on the world around us. Join us and redefine your personal best.

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