University of Saskatchewan
Primary Purpose: This position provides clinical support to a diverse group of patients, students, staff, and dentists within a clinical outreach dentistry setting to support the delivery of patient care and the clinical student experience. The position is responsible for providing continuity of care and ensures timely, efficient, and effective service and contributes to an environment that values the beliefs, needs and contributions of a culturally diverse community.
Nature of Work: As a part of teaching and learning, the College of Dentistry has a strong commitment to patient and clinical experience for its students while serving our patients in an Inclusive and Culturally-appropriate manner.
Reporting to the Director of Inclusive Community Outreach, the Dental Assistant works with dental students, faculty, staff, and clinic patients to support the teaching, learning, and patient care functions from a coordination, administration, and technical perspective. The position provides excellent, culturally responsive service to all and must have a good overall understanding of Clinic and College policies and processes to appropriately meet the needs of diverse patients and students.
The College of Dentistry’s Saskatoon West Dental Clinic operates as an outreach clinic in the inner city of Saskatoon. Its mandate is to provide dental services to a diverse group of underserved members of the community. It operates as a transitional clinic between academic and private practice settings for senior dental students. Due to high volumes of work in a busy clinical environment with frequent interruptions, this position requires the ability to multi-task with speed and accuracy as patient care and clinic income are directly affected. This position has little control of the work pace as pace is driven by clinic and student activity. Discretion is required as this position is privy to and works with sensitive and confidential patient information.
Typical Duties or Accountabilities:
- Directly or indirectly support the delivery of patient and clinical care
- Helps coordinate necessary schedules and activities for patient care and student learning
- Assists patients by acquainting them with policies, procedures, costs relevant to their care and helping them navigate the system as necessary
- Provides chairside support to students, staff and faculty in dental procedures
- Uses and monitors the patient health record database to ensure students enter timely and accurate information and facilitating corrections as required
- General reception and administration duties such as answering telephone calls; booking and confirming appointments; pulling and filing charts; mail opening, sorting, and distributing; ordering inventory; tracking and following up patient cancellations and no-shows.
- Financial duties including but not limited to: processing payments and deposits; arranging patient payment plans; tracking and following up on accounts receivable; and liaising with insurance companies.
- Coordinate equipment maintenance and repairs between the clinic and support services
- Audits and reviews patient charts within their scope of practice to monitor patient progress and ensure proper protocol is being followed by students
- Attends regular meetings to ensure delivery of patient care and student experience is consistent within the clinic
- Facilitates patient referrals for specialty services
- Assist with student orientations and demonstrations
- Sterilizes, distributes and maintains dental instruments and equipment maintaining overall asepsis in clinical areas
- Updates policies and procedure manuals as directed
- Other duties as assigned
Education: Completion of Grade 12; and a current Registered Dental Assistant Level II license in Saskatchewan with knowledge of current infection control procedures is required. Ortho Training is an asset.
Within the first six months of employment in this position, the incumbent will be required to obtain: Accreditation in Infection Control and Safety; CPR and AED Certification; Biosafety Certificate; and WHMIS training, Culture Safety Training.
Experience: 3 - 5 years’ experience in clinical dentistry, with experience as a Dental Assistant is required. Experience working with the public in a busy environment is required. Experience in dental administration and digital imaging (intra and extra-oral) would be an asset. A combination of relevant education and experience may be considered.
- Proven effective interpersonal and mentoring skills with the ability to build an effective, positive and respectful working environment for patients, students and other staff;
- Effective team leadership and coordination skills;
- Effective written and oral communication;
- Ability to interpret and apply departmental policies and procedures, and apply basic analytical skills to problems where clear precedent may not exist;
- Skill in organizing and executing multiple assignments under specific time constraints;
- Skill in exercising initiative, resourcefulness, and sound judgment with an ability to solve problems and make decisions with an awareness of culturally diverse backgrounds and culturally-appropriate practice
- Keyboarding skills and proficiency with MS Office and ClearDent is required;
- Experience with a patient health record database would be an asset;
- Ability to work independently and in a team environment with a team approach to delivery of patient care;
- Ability to independently perform specialized tasks following stated procedures;
- Ability to manage and prioritize competing deadlines;
- Ability to communicate and co-operate effectively with all levels of managements, staff, faculty, students and patients within and outside of the College;
- Ability to handle sensitive and confidential matters with discretion and tact;
- Ability to establish and evaluate administrative methods and procedures to negotiate resolution to scheduling and procedural problems;
- Ability to establish and maintain effective work relationships.
This position is in scope of the Canadian Union of Public Employees 1975 (CUPE 1975).
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