Guest Service Agent - [VC-254]

Guest Service Agent - [VC-254]

09 Nov
|
Sandman Hotel Group
|
Prince Albert

09 Nov

Sandman Hotel Group

Prince Albert

Join our team and enjoy the many benefits of working for Canada's fastest-growing, privately-owned hospitality company, including a competitive employee compensation package, diverse employee schedules, and internal corporate career advancement. If you are looking for a future career in hospitality, then the Sandman Hotel Group is for you.



JOB REQUIREMENTS:



- Completion of a two-year apprenticeship program in front desk operations or hotel management preferred

- 1 year of experience as a Hotel Front Desk Clerk Preferred

- Experience in all aspects of customer service and people management

- Strong working knowledge of accounting practices and principles



- Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required

- Exceptional conflict resolution, negotiation, and objection handling skills

- Able to effectively communicate both verbally and in writing

- High level of proficiency with Microsoft and Maestro software packages



DUTIES:



- To provide a warm, welcoming and friendly environment

- Responsible for checking guests in and out of the Hotel.

- Luggage assistance

- Issues room keys, pamphlets, discount cards, etc.

- Answers various questions from guests and arranges transportation for guests.

- Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.

- Book telephone reservations

- Computes bills, collects payment and makes change for guests.

- Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.

- Print updated in-house, arrival, departure, and room status reports every two hours

- Check all unresolved departures.

- Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.

- Write all wake-up call requests on specified form and enter on switchboard.

- Complete welcome calls.

- Clean and tidy front desk area.

- Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.

- As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.

- Provide information to staff and/or clients about special activities.

- Observe and report any security issues to the Manager.



APPLICABLE SKILLS:



- Excellent customer relations.

- Must have time-management skills.

- Adaptable to change and be able to handle multiple priorities under pressure.

- Eager and focused to exceed guest expectations.

The original job offer can be found in Kit Job:
https://www.kitjob.ca/job/17205922/guest-service-agent-vc-254-prince-albert/?utm_source=html

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