WAR-321 | Bilingual Customer Care Representative, Alarmforce

WAR-321 | Bilingual Customer Care Representative, Alarmforce

29 Oct
|
Bell
|
Toronto

29 Oct

Bell

Toronto

Accelerate your professional growth and development through career mobility.



Our philosophy is to fill vacancies with qualified internal candidates before hiring externally, offering you countless ways to shape our future.



AlarmForce, a Bell Canada Company, combines innovative technology with exceptional service to deliver advanced security and automation to residential and small business customers.



Bilingual Customer Care Representative



- The Bilingual Customer Care Representative will be the first point of contact for all AlarmForce customer matters and inquiries which includes, but is not limited to, responding to all customer questions related to billing, contract renewals, account changes,

and other customer service related issues. The Bilingual Customer Care Representative must stay abreast of all products and services, corporate and customer policies to ensure accurate information is available to best service all customers



Responsibilities:



- Respond to all front-line initial customer inquiries and issues and try to ensure a first response resolution

- Escalate customer issues that require more in-depth assistance to the appropriate internal party and execute timely follow-ups

- Participate in regular training on products and services, customer service, corporate and operations policies, as well as company initiatives to remain knowledgeable on all AlarmForce products and services to effectively support new and existing customers

- Concisely record all issues and resolutions into client relationship software

- Perform to meet and exceed all monthly performance metrics (Quality, Dependability, and Productivity)

- Engage in monthly performance review/coaching sessions with Customer Care Supervisor



Education / Experience Requirements:



- High School Diploma with equivalent work experience

- Post-Secondary Education, preferred

- Past experience in a customer care environment, valuable

- Proficient with MS Office Suite (Word, Excel, Outlook, etc.)



Competency Requirements:



- Excellent communication (both written and verbal) skills

- Strong probing and problem-solving skills to work with customers to provide best resolution possible

- Ability to work independently and under close supervision

- Able to build value added relationships over the phone with customers quickly

- Solid team player, willing to assist when required

- Aptitude to multi-task

- Capable of working in a fast-paced environment

Bilingualism is a requirement (English and French)



Additional Requirements:



- Must be available to work afternoons, evenings, weekends and statutory holidays



Additional Information:



Position Type: Non Management

Position Level: N/A Alarmforce

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Canada : Quebec : Sainte-Thérèse || Canada : Quebec : Salaberry-de-Valleyfield || Canada : Quebec : SarreLa Sarre || Canada : Quebec : Schefferville || Canada : Quebec : Scotstown || Canada : Quebec : Senneterre || Canada : Quebec : Sept-Îles || Canada : Quebec : Shawinigan || Canada : Quebec : Shawville || Canada : Quebec : Sherbrooke || Canada : Quebec : Sorel-Tracy || Canada : Quebec : Stanstead || Canada : Quebec : Sutton || Canada : Quebec : Terrebonne || Canada : Quebec : Thetford Mines || Canada : Quebec : Thurso || Canada : Quebec : Trois-Pistoles || Canada : Quebec : Trois-Rivières || Canada : Quebec : Témiscaming || Canada : Quebec : Val-David || Canada : Quebec : Val-d'Or || Canada : Quebec : Valcourt || Canada : Quebec : Valleyfield || Canada : Quebec : Varennes || Canada : Quebec : Vaudreuil-Dorion || Canada : Quebec : Verdun || Canada : Quebec : Victoriaville || Canada : Quebec : Ville-Marie || Canada : Quebec : Warwick || Canada : Quebec : Waterloo || Canada : Quebec : Waterville || Canada : Quebec : Westmount || Canada : Quebec : Windsor || Canada : Saskatchewan : Estevan || Canada : Saskatchewan : Flin Flon || Canada : Saskatchewan : Humboldt || Canada : Saskatchewan : Kindersley || Canada : Saskatchewan : Lloydminster || Canada : Saskatchewan : Martensville || Canada : Saskatchewan : Meadow Lake || Canada : Saskatchewan : Melfort || Canada : Saskatchewan : Melville || Canada : Saskatchewan : Moose Jaw || Canada : Saskatchewan : North Battleford || Canada : Saskatchewan : Prince Albert || Canada : Saskatchewan : Regina || Canada : Saskatchewan : Saskatoon || Canada : Saskatchewan : Swift Current || Canada : Saskatchewan : Warman || Canada : Saskatchewan : Weyburn || Canada : Saskatchewan : Yorkton || Canada : Yukon : Whitehorse

Application Deadline: 11/30/2020

Contact Name: [email protected]



Please apply directly online to be considered for this role. If you are a current AlarmForce employee, please also notify [email protected] . Applications through email will not be accepted



Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.



Created: Canada, ON, Toronto

The original job offer can be found in Kit Job:
https://www.kitjob.ca/job/16933805/war-321-bilingual-customer-care-representative-alarmforce-toronto/?utm_source=html

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