Employee Relations Consultant - MW-653

Employee Relations Consultant - MW-653

10 Oct
Toronto Transit Commission

10 Oct

Toronto Transit Commission


The Toronto Transit Commission (TTC) is North America's third largest transit system and has been recognized as one of the top places to work in the GTA. Guided by a forward-thinking strategic plan, the TTC's vision is to be a transit system that makes Toronto proud. The TTC's recruitment efforts are directly aligned to its mission of providing "a reliable, efficient, and integrated bus, streetcar and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy." General Accountability

Provides day-to-day guidance to all levels of TTC management, staff and unionized employees on a wide variety of employment and Human Resources issues. The role oversees and resolves grievances,

mediations and arbitrations; collects data to support negotiations with bargaining units; and interprets existing agreements, policies, procedures, and rules and regulations. The role also provides support on attendance related matters; and researches and prepares a variety of labour relations studies and projects as required.

Key Job Functions

• Manage grievances, mediations and arbitrations, and provide advice to management regarding union and employee issues.

• Provide support and guidance to all levels of TTC management with regard to a wide variety of labour and employment related issues.

• Interpret collective agreements, corporate policies and procedures and arbitral jurisprudence.

• Establish a close working relationship with managers, union representatives and Human Resources Department staff to identify, develop and implement dispute resolution strategies, and develop and deliver targeted training programs.

• Identify and report on developments in labour law and their impact on the TTC.

• Provide attendance management related advice.

• Ensure work practices are following all policy and legislation requirements.

• Demonstrate behaviours that support diversity, inclusion, and a respectful work and service environment that is free from discrimination and harassment. Help to remove barriers and accommodate employees and customers (within their area of responsibility) in accordance with TTC’s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC’s policies.

• Participate in the TTC customer service Ambassador Program.


- Understand and apply relevant laws and regulations

- Manage conflict

- Apply analytical skills

- Use office technology, software and applications

- Provide specialized consultation

- Communicate in a variety of mediums

- Manage human resources

Education and Experience

• A completed University Degree or College Diploma in a related discipline (Industrial Relations) or a combination of education, training and experience deemed to be equivalent.

• Minimum of 2 years of related work experience in a unionized environment.

• An LL.B designation or Masters of Industrial Relations, and experience in labour and employment law are assets.

Additional Requirements

• Thorough understanding of employee and labour relations practices and principles and the collective bargaining process as well as demonstrated familiarity with, and ability to interpret, collective agreements.

• Demonstrated ability to interpret and apply the Ontario Labour Relations Act, Ontario Human Rights Code, Employment Standards Act, Occupational Health & Safety Act and related legislation and jurisprudence.

• Strong negotiation, mediation and conciliation skills; well-developed problem-solving, investigative, organizational, time management, interpersonal and written and verbal communication skills.

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization, and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQ(IA+) community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability.

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