Technical Support Consultant - (OEX395)

Technical Support Consultant - (OEX395)

10 Oct

10 Oct



At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuels us, and moments define us.

Wondering what it takes to join our team? Click here to try our interactive experience. We recommend that you use Chrome, Safari, Firefox or Internet Explorer 11.37 or above. You can also try it on your mobile device!

FIDO Hi-Speed Internet Technical Support department at our Montréal Downtown location is recruiting for Full Time Bilingual Technical Support Representatives. We are looking for customer champions who will provide world class customer service by connecting to our customers and who enjoy solving problems imaginatively and resourcefullyIf you're someone who cares about people, builds rapport easily, and is genuinely invested in helping others, you'd be a great fit for our team!

You are:

Empathetic - You are someone who is able to show understanding and relate to the customer

Outgoing - You are someone who is friendly and approachable

Patient - You are someone who regardless of situation is able to support the customer in a tactful and effective manner

Genuine - You are someone who is authentic in your interaction with customers

Knowledgeable - You are someone who is comfortable learning new computer systems and various applications

You get to:

- Connect and build rapport with customers by actively listening and asking the right questions

- Troubleshoot customer connectivity issues

- Promote and recommend the latest products and services to customers

- Make customers lives easier by providing them with value-add services

You should have:

- Past experience in a customer service or technical support role, preferably in a call center environment

- A flexible schedule

- An ability to navigate multiple computer systems

- An ability to troubleshoot and resolve customer issues in a timely manner

- Expert communication and listening skills

As part of the recruitment process, candidates will be required to provide consent for and successfully pass a criminal background

Wondering what it takes to join our team? Click here to see where your career will take you!

Schedule: Full time

Shift: Variable

Length of Contract: Not Applicable (Regular Position)

Work Location: 800, Gauchetiere O, Bureau 4000-Fido(182), Montreal, QC 

Travel Requirements: None

Posting Category/Function: Call Centre Operations & Technical Support

Requisition ID: 205886

Together, we'll make more possible, and these six shared values guide and define our work:

1. Our people are at the heart of our success

2. Our customers come first. They inspire everything we do

3. We do what's right, each and every day

4. We believe in the power of new ideas

5. We work as one team, with one vision

6. We give back to our communities and protect our environment

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ .

Posting Notes:  Call Centre || Canada (CA) || QC || Montreal || [[mfield2]] ||

Job Segment: Technical Support, Consultant, Consulting, Call Center, Technology, Contract, Bilingual, Customer Service

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