University of Toronto
OVERVIEW: Library Service Manager – 3 positions available
The Toronto Public Library is the busiest urban public library system in the world. Busier than the New York, Chicago or Los Angeles public libraries. There were over 18 million visits last year. That’s more than the Scotiabank Arena, CN Tower, AGO and the ROM combined. Your core mandate revolves around helping to expand access, increase opportunities, and build connections with over 2 million Torontonian’s who use the system each year. On average users receive $500 worth of services annually which contributes $1 billion to Toronto’s economy. The salary budget for this role is up to $112,000 per year (negotiable)
and includes a comprehensive long-term benefits package with an OMERS pension plan plus health, dental, life Insurance and more. As part of the Branch Operations and Customer Experience (BOCE) team at the Library you will help to:
Deliver day to day customer service, community outreach, programs and operations;
Manage a workforce of over 60-80 staff to help deliver efficient library services; and
Oversee capital planning and implementation, and building operations for the facilities in this area
Reference Library – Access Services – 789 Yonge Street, Toronto, ON M4W 2G8
Barbara Frum Branch – 20 Covington Road, Toronto, ON M6A 3C1
Cedarbrae Branch – 545 Markham Road, Toronto, ON M1H 2A1
*PLEASE NOTE: You will have an opportunity to select your order of preference for locations during the online application process.
Reporting to an Area Manager the Library Service Manager at the Barbara Frum and Cedarbrae Branches is responsible for the management of a cluster of branches and corporate projects. In the branch setting, the Library Service Manager oversees a district branch along with 4 or 5 neighbourhood branches. The Library Service Manager at the Reference Library oversees several large departments within the same building and is responsible for the management of a cluster of departments and corporate projects. Each of the three Library Service Managers oversee approximately 60-80 staff.
Manage the daily operations and services of departments or branches;
Effectively communicate policies, programs and services to internal and external stakeholders;
Ensure the achievement of goals and objectives for the area of responsibility;
Recommend annual budget allocations and maintain budget control;
Assume responsibility for the department or area in the absence of the Area Manager;
Hire new staff, transfer, promote, approve wage increases and confirm performance evaluations;
Discipline, terminate, participate in grievance procedures and administer collective agreements as required;
Manage training, development and supervision of all levels of staff in the area of responsibility;
Represent the Library in appropriate community and professional organizations;
Design, manage and monitor performance measures for the area of responsibility;
Plan and manage the annual delivery of programs, events, displays and exhibits appropriate to the designated community;
Contribute to service development and delivery through leadership in system committees or projects; and
Ensure safe and welcoming facilities and environments.
Post graduate university degree in library or information science from an accredited program, or a recognized library degree equivalent – (Preferred);
Experience in managing a team of professional and support staff, preferably in the area of responsibility;
Demonstrated ability to establish effective working relationships and collaborative work approaches;
Committed to providing efficient, responsive and innovative service to clients;
Demonstrated capacity for problem solving, results orientation and creativity;
Highly developed oral and written communication skills;
Superior facilitation and interpersonal skills;
Knowledge of developments in library field and relevant legislation;
Proven ability in managing change.
SALARY: The salary budget for this role is up to $112,000 per year (negotiable) and includes a comprehensive long-term benefits package with an OMERS pension plan plus health, dental, life Insurance and more.
ABOUT THE TORONTO PUBLIC LIBRARY:
The Toronto Public Library is the busiest urban public library system in the world. Every year, we have millions of users visiting our branches and taking advantage of our online services. We empower Torontonians to thrive in the digital age and global knowledge economy. With expanded access to technology, lifelong learning and diverse cultural and leisure experiences, Torontonians have increased opportunities for growth and success, as well as stronger connections to each other and their communities.
Please apply directly at www.nafor.com/tpl
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