Team Leader, Auto Bodily Injury Claims | RA440

Team Leader, Auto Bodily Injury Claims | RA440

25 Aug
Royal & Sun Alliance Insurance Company of Canada
Richmond Hill

25 Aug

Royal & Sun Alliance Insurance Company of Canada

Richmond Hill

Position Overview:

The Team Leader, Auto Bodily Injury Claims leads a team of claims adjusters responsible for ensuring the prompt and equitable settlement of both Personal and Commercial Lines Auto Bodily Injury claims. The Team Leader promotes the technical development of their staff and seeks to continuously improve the team culture and establish high levels of employee engagement. In addition, the successful candidate will be responsible for the day to day claims coordination including the assignment and reassignment of claims, providing reserving and settlement authority on larger more complex claims,

coaching and mentoring junior staff and working closely with our clients and brokers to create value added solutions to enhance their customer experience with us.

Location for this position is Richmond Hill.

Who you are

Your enthusiasm is infectious. You challenge the status quo. You find solutions to problems. You go the extra mile to exceed customers’ expectations. You get things done the right way. You represent our brand with passion and pride. You are a team player. You have fun and you make work fun for those working around you.

What you will achieve in this role

• Deliver and exceed on all key performance indicators as it relates to claims handling including such things as loss development and loss adjustment expenses, claims leakage control and expense management.

• Promote and ensure compliance with our Casualty Claims Strategy

• Leverage your expertise in a creative, continuous improvement environment to support a model of best practice operations.

• Champion a Continuous Improvement culture within the Casualty Claims teams while creating a positive working environment and building a team of highly motivated and engaged staff.

• Achieve customer satisfaction ratings by coaching and developing staff to deliver awesome customer service through quality claims handling.

• Build a high performance technical tea through daily coaching, metrics analysis and performance management.

What you bring to this role

• A comprehensive understanding of Auto Bodily Injury claims acquired through 7 + years of handling Ontario Auto BI claims.

• Prior leadership experience is preferred.

• Excellent cross-functional relationship skills used to develop, maintain and influence relationships with Corporate Partners, internal and external business partners.

• Strong written and verbal communication skills.

• Working knowledge of MS Word, Excel, PowerPoint, Outlook

• Post-secondary education in a related discipline or equivalent experience.

• CIP or FCIP designation completed or equivalent work experience

Other Information

Applicants agree that by providing personal information in response to this ad, and otherwise in any recruitment process with RSA or its affiliated companies (the “Company”) such personal information may be retained and used for a period of one (1) year from the date of this application, for the purpose of consideration for employment opportunities which may arise during that time period, unless an applicant notifies the Company to the contrary.

We thank all applicants. However, only those selected for an interview will be contacted.

The original job offer can be found in Kit Job:

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