Customer Service Representitive Trainee | (AZW668)

Customer Service Representitive Trainee | (AZW668)

25 Aug

25 Aug



Energy Transportation Group is currently seeking to add a Customer Service Representatives to our Montreal team. As the Customer Service Representative Trainee, you will work closely with our Business Development Managers and Operations team to help support the day-to-day operations of our customer accounts. The ideal candidate would prefer to work in a group setting in which they have the opportunity to interact with others, but is able to work alone with limited contact for short periods of time.


- Provide assistance by telephone and email to customers and business partners

- Develop strong relationships with all customers

- Work with customer contacts to understand their shipping needs

- Enter orders into Transportation Management System (TMW)

- Work with the Operations team to ensure shipments are covered with the best practical options

- Schedule loads and communicate any shipment issues to respective parties

- Respond to problems with a sense of urgency and look for ways to improve operational inefficiencies

- Work with Finance Department to ensure all billing is accurate


- No industry experience needed, but quality/customer focus, empathy, and an ability to maintain and build lasting-relationships, is a must

- Strong customer service skills and the ability to satisfactorily resolve all issues

- Driven and competitive nature

- Strong problem solving and decision-making abilities

- Quick learner who is successful at multi-tasking

- Ability to thrive under pressure while delivering solutions that exceed customer expectations

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