Y-579 - Customer Service Representative Temp

Y-579 - Customer Service Representative Temp

26 Aug
Tate And Lyle Sugars

26 Aug

Tate And Lyle Sugars



Responsible for all activities relating to the order fulfilment process within the Customer Service Department


- Receiving orders from customers by phone, fax and email.

- Maintaining customer info: files, contacts and addresses, contract pricing and differentials are up-to-date.

- Communication of all special handling requirements/requests to the appropriate department, to ensure compliance with the order as received. i.e., export orders.

- Scheduling of package, bulk and liquid loading appointment times and preparing and sending out daily schedules.

- Keeps log of delayed shipments, order changes and return authorizations.

- EDI- Understands,

retrieves orders and send invoices by EDI.

- Handling customer complaints by obtaining the appropriate information and filling out the necessary documents.

- Keeps accurate track of contract balances and orders relating to contracts

- Contacts Account Manager when contracts are due to be completed.

- Provides correction on invoices that are inaccurate and processes returns for credits and debits.


- Customer: Daily by telephone, email and at appropriate Company events.

- Sales, Account Managers: Working with Account Managers to ensure proper administration of contracts and customer issues.

- Logistics: Daily contact to review inventories and supply issues.

- Carriers: Daily by phone to book appointments and make changes to schedules.

- Manufacturing: Daily contact and interaction with loaders, supers to ensure fulfilment of customer special needs and requests.

- Operators in Bulk & Liquid loading and Warehouse: Daily contact by phone for order status, special customer requests and changes to schedule.

- Credit Dept.: Daily for updates on customer orders (releases, holds) and providing required/requested customer information.


- College education with a minimum of two years in Customer Service.

- Computerize order entry experience mandatory.

- Bilingual (spoken and written) in English and French preferred

- Microsoft Office

- SAP experience considered an asset


- College education


- Fluency in English and French, both written and verbal, preferred

- Communication

- Strong interpersonal skills required.

- Ability to work as a team while being independent.

- Flexibility.

- Attention to detail.

- Multi- tasking.

- Ability to prioritize given tasks.

- Ability to work well under stress

The original job offer can be found in Kit Job:

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