Sr Technical Support Engineer | [Q641]

Sr Technical Support Engineer | [Q641]

26 Aug
|
Finastra
|
Mississauga

26 Aug

Finastra

Mississauga

What will you contribute? Reporting to the Senior Manager, Systems Engineering, our Sr. Technical Support Engineer is responsible for troubleshooting, maintaining and supporting the Payment Services product suite. They will also be involved in customer implementations and installation of code in UAT and production, using version control and audit change procedures. The Payments suite includes many products and programs on both batch and internet platforms. All products in the Payments suite are intended to facilitate money movement via credit card, ACH and Image Cash Letter (ICL). It is a 24x7 transaction environment. This is a full-time position that requires a great deal of patience, attention to detail and excellent communication skills.

We are looking for the right person to both maintain the current environment and plan for our future needs. This person will be tasked with improving both internal and external support for our vital operations. Note - for Canadian applicants, this role does not require relocation to the USA. Responsibilities & Deliverables: Your deliverables as a Senior Technical Support Engineer will include, but are not limited to, the following: Work with programmers, end users, and internal operation to troubleshoot application and environment issues on both Unix/Linux/Solaris and Windows. Work with version-control products, install and configure programs. General application administration. Set up, configure, maintain and support the Payments product suite. Create and maintain documentation of detailed technical operations and procedures. Analyze existing workflow environments and assist with configuring new installations to fit into workflow models. Be available for periodic off-hours support and installations via remote access. Required Skills & Experience: 2-3 years of support experience in a fast-paced, technical environment. Ability to read code for comprehension: Java, Perl, PL/SQL and Oracle stored procedures. Proficient with Weblogic, Apache, JBoss and Tomcat web servers. Basic office skills such as word processing and spreadsheets. Basic understanding of user Roles and Permissions in a Network environment. Excellent proficiency with the standard Unix and Windows interfaces. Experience with Linux preferred. Basic understanding of database principles and proficiency with queries in PL/SQL. Excellent attention to detail and ability to troubleshoot quickly and efficiently. Must be capable of handling Customers, Developers, and Project Managers in a consistent, courteous, and conscientious manner. The most successful technicians display behavioral traits of: Commitment, Follow Through, Attention to Detail, and Task Focus. In order to support transaction research, medium proficiency with Oracle PL/SQL is required. (This can be learned, but it’s preferred if the applicant already has experience). Familiarity with communication protocols such as FTP, SSH, and SSL. PGP a plus. Regular expressions a plus. Good troubleshooting skills with general Windows software. Good documentation, organization and follow-up skills required. Excellent written and oral communication skills. Understanding of automation with experience with Ansible #LI-CC1

The original job offer can be found in Kit Job:
https://www.kitjob.ca/job/15479295/technical-support-engineer-q641-mississauga/?utm_source=html

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