(C-931) | Customer Relationship Manager (Must Speak Mandarin)

(C-931) | Customer Relationship Manager (Must Speak Mandarin)

26 Aug
Senlas Corporation

26 Aug

Senlas Corporation


Job Description – Customer Relationship Manager

Senlas Corporation is an industry leader in immigration, education, and investment consulting and is seeking a Customer Relationship Manager with 5 years of experience.

Location: North York Centre, steps from the subway at Yonge and Sheppard

We are a dynamic office environment where careers can be developed. Join the opportunity to work independently and as part of a team!


· Communicating courteously with clients via telephone, email, face to face, etc;

· Establishing strategies to marketing existing clients;

· Identifying sales channels, reaching out to agencies and institutes to promote the company’s projects and market clients;

· Investigating and solving clients’ complaints, providing positive customer experience, and implementing and enhancing current policies and standards;

· Keeping accurate records of discussions or correspondence with clients and/or business partners;

· Providing suggestions on staff recruitment and performance appraisals for marketing and the customer service department

· Learning about company's services and keeping up to date with changes;

· Maintaining metrics that are visible to the leadership team to show compliance and highlight trends;

· Utilizing strong coordination efforts to ensure efficient communication and workflow processes between departments, and ongoing support of customer requirements.


· Must have a minimum of 5 years related working experience;

· Exceptional experience in the area of customer service;

· Pleasant and friendly phone etiquette;

· Excellent client relation, negotiation, organization and communication skills;

· Excellent English and Chinese verbal & written skills;

· Strong analytical and problem-solving capabilities;

· Mediation and conflict resolution experience is considered a definite asset;

· Superior time management and multi-tasking abilities;

· Ability to manage and resolve unusual, stressful circumstances

Job Type: Full-time

Salary: $40,000.00-$60,000.00 per year


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