[TIF57] | Customer Service Representative (Searail)

[TIF57] | Customer Service Representative (Searail)

26 Aug
Livingston International

26 Aug

Livingston International



Reporting to the manager, this position is responsible for handling incoming calls, responding to e-mail requests, and ensuring that customer inquiries are answered in a timely fashion. You will make every effort to secure additional business, identify potential sales leads and work with Sales to qualify the leads and maximize order retention.


- Provide accurate pricing to dealers, movers, and private customers as required

- Respond to Internet quote requests and follow-up with customers to secure the business

- Answer all customer inquiries relating to Livingston Transportation Services, transit times, service parameters, etc.

- Handle customer track and trace inquiries and provide them with accurate and timely information

- Provide customers with viable solutions regarding their claims issues

- Achieve all measurable daily performance standards as outlined and established

- Place outbound calls to customers to proactively inform them of any service/rail delays

- Receive, process, and input orders into the system accurately

- Adhere to Business Code of Ethics, policies, and procedures


- Very strong interpersonal and communication skills (oral and written)

- Working knowledge of MS Office (Word & Excel) a must

- Ability to work independently or as part of a group, within a call centre environment

- Bilingual – French/English desirable

- Ability to multi-task and prioritize workload

- Strong customer service focus and flexibility in dealing with diverse customer scenarios

- Strong attention to detail and ability to process large amounts of information accurately

WORK EXPERIENCE – MINIMUM REQUIRED 1 year of experience EDUCATION Required: High School/GED or equivalent COMPETENCIES Customer First FocusLeading and DevelopingAccountabilityInclusion and CollaborationBusiness Acumen and Straight TalkAgility Livingston is proud to be an equal opportunity workplace and is an affirmative action employer.

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