[NI705] - Support Analyst

[NI705] - Support Analyst

26 Aug
|
N. Harris Computer Corporation - CAD
|
Calgary

26 Aug

N. Harris Computer Corporation - CAD

Calgary

Do you love a challenge and enjoy problem solving? Are you passionate about customer service? As an Operations Analyst, you will play a key role in a dynamic team of professionals that provide outsourced billing and settlement services for some of North America’s leading energy retailers. As the Support Analyst you will report to the Vice President of Managed Services and provide application support to customers involving answering complex questions, contributing to a knowledge base, and serving as a support liaison between the company and the customer.

This job will give you the opportunity to work out of our beautiful Calgary office and will allow for constant growth and offer you the ability to learn in a dynamic environment.

WHAT YOUR RESPONSIBILITIES WILL BE: * Apply your passion for customer service by acting as the primary point of contact for existing clients in order to respond to their customer inquiries via e-mail and telephone. * Provide case management within our CRM system to fulfill customer requests covering parties, contracts, services, billing accounts and more. * Problem solve novel and unexpected issues.  * Document system issues and work with Cognera staff to test and implement fixes. * Communicate with clients and other departments to resolve issues. * ​Contribute the data integrity of our billing systems through accurate data entry required for creating, validating, and sending billing information to clients WHAT WE ARE LOOKING FOR: * 2+ years of customer service skills. * Advanced Microsoft Office skills, especially Excel. * Aptitude towards math and critical thinking. * Experience working with data for analytical analysis WHAT WOULD MAKE YOU STAND OUT: * University degree or diploma in relevant subject. * Experience in the De-regulated Retail energy or utilities sector. * Experience in the Alberta or Ontario Power and Gas Markets. WHAT WE OFFER * 3 weeks' vacation and 5 personal days * Comprehensive Medical, Dental and Vision coverage from your first day of employment * Employee stock ownership and RRSP/401k matching programs * Charitable social committee * And more! COMPANY OVERVIEW Cognera provides mission critical, cloud-based billing and settlement services to energy retailers and utilities as well as communications software and database solutions in North America and Europe.  Teamwork, client focus, and fun is a big part of the corporate culture at the Calgary, AB head office.

To learn more about the company please visit https://www.cognera.com/. HOW TO APPLY To apply to this Support Analyst (R0008926) job, click 'Apply Now' to apply online.

If this role does not align with your career goals, feel free to review all our current opportunities here or submit your resume to our Harris Talent Network for future opportunities. Harris is an Equal Opportunity/Affirmative Action Employer.

We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (1)-(phone hidden) or at [email protected]

This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

The original job offer can be found in Kit Job:
https://www.kitjob.ca/job/15479177/ni705-support-analyst-calgary/?utm_source=html

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