(V386) Customer Support Team Lead

(V386) Customer Support Team Lead

26 Aug
|
Maple Food Co.
|
Toronto

26 Aug

Maple Food Co.

Toronto

At Maple, our mission is to tackle some of the world’s most meaningful issues in healthcare, starting with timely and convenient virtual access to doctors and other healthcare providers – so that you can feel better, faster.



About The Role



As a Team Lead, you’ll coach and support our growing team of Customer Support Representatives. Our CSRs are responsible for providing real-time inbound support to users and lead inquiries. Our support schedule currently runs from 7 am to 10 pm Eastern Time (“ET”), seven days a week, 365 days a year.



Required Skills



Responsibilities



Key Capabilities



Other Role Information



In addition to the skills described above, you are:



Working at Maple





We want you to love working at Maple. We want you to feel challenged and supported, cared for, and driven. Just as we’re driven to grow, to improve, to iterate our products and services, we want you to take the same mindset as you work towards achieving your personal best. We can all learn, we can all develop, and we can all power the future of healthcare. But we can only do it together. At Maple, we are a team first and foremost. Your success is our success.



In order to support your wellbeing, we offer an evolving set of benefits and perks, including:



We're an equal opportunity employer and value diversity at our company. We don't discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.



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The original job offer can be found in Kit Job:
https://www.kitjob.ca/job/15479164/v386-customer-support-team-lead-toronto/?utm_source=html

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