(S-450) | Inside Sales - Industrial/Manufacturing experience

(S-450) | Inside Sales - Industrial/Manufacturing experience

26 Aug
Michael Page

26 Aug

Michael Page


- Manage large amounts of incoming calls

- Generate sales leads

- Identify and assess customers' needs to achieve satisfaction

- Build sustainable relationships and trust with customer accounts through open and interactive communication

- Provide accurate, valid and complete information by using the right methods/tools

- Meet personal/customer service team sales targets and call handling quotas

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

- Keep records of customer interactions, process customer accounts and file documents

- Follow communication procedures, guidelines and policies

- Take the extra mile to engage customers

- Proven customer support experience or experience as a client service representative

- Track record of over-achieving quota

- Strong phone contact handling skills and active listening

- Familiarity with MRP (MAX) systems and practices

- Ability to use Microsoft - excel, access, word, email etc...

- Ability to read and understand technical drawings

- Customer orientation and ability to adapt/respond to different types of characters

- Excellent communication and presentation skills

- Ability to multi-task, prioritize, and manage time effectively

This Job Is Ideal for Someone Who Is:

- Dependable -- more reliable than spontaneous

- People-oriented -- enjoys interacting with people and working on group projects

- Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction

- Detail-oriented -- would rather focus on the details of work than the bigger picture

- Achievement-oriented -- enjoys taking on challenges, even if they might fail

- Autonomous/Independent - can work alone and be self-directed if need be

- Team oriented - able to work and collaborate with the rest of the team where all succeed

- Innovative - able to offer solutions

- High stress tolerance -- thrives in a high-pressure environment

Global leader in industrial products.

- Great health & dental benefits

- 4 weeks vacation

The original job offer can be found in Kit Job:

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