Customer Relations Specialist - (OQW510)

Customer Relations Specialist - (OQW510)

26 Aug
|
Government of Saskatchewan
|
Regina

26 Aug

Government of Saskatchewan

Regina

The Visitor Experiences branch of the Ministry of Parks, Culture and Sport (PCS) requires an individual with proven customer service and communications skills for a position located in Regina.



In this position, the successful candidate will perform a variety of tasks using Microsoft Word, Excel, and Outlook. You will respond verbally and in writing to inquiries and information requests from the public on Saskatchewan Parks’ camping, entry, and interpretive programs. You will efficiently and effectively participate in general office administrative duties such as filing, entering data, retrieving data, and records keeping.



To be effective in this position,

you will have excellent customer service skills and demonstrated leadership abilities. You will be able to assess and achieve required tasks and results within established timelines in an environment with tight deadlines and constant interruptions. You will excel working in team environments and with minimal supervision.



Typically, the knowledge, skills, and abilities required for this job would be attained through a combination of education and experience.



Primary Duties:



Customer Relationship Management



Contributes to the overall customer relationship management transformation of customer interactions for the provincial park customer service program. Is responsible for the management and resolution of voicemails, emails, social media inquiries, referrals originating through various channels including the Minister’s Office re:



- park programs policies



Program and Policy, Customer Service Product



Implement and evaluate the operational policies, procedures, and guidelines for provincial park visitor services.

Generate statistical analysis and evaluation reports by review of various data to prioritize needs for improving the quality of the programs and service offerings in provincial parks.



Training and Development, Customer Service Product



Lead the customer service training program to educate, coach and mentor park staff, Tourism Saskatchewan travel counsellors, third party vendor associates, and park patrons on a daily basis to maintain a high level of service standard and ensure consistent positive customer experiences at provincial parks. Responsible for delivery of multi-technology training program.



Communications and Marketing

Utilize information to determine public demand, assess visitor satisfaction, and foster understanding of visitor-based park activities and to increase awareness of diverse interests and values.



Job Conditions:



A valid driver’s license is required



A clear Criminal Record Check is required





Hours of Work:B - SGEU Field 37.33 - work a total of 37.33 hours/week, averaged over 4 weeks

The original job offer can be found in Kit Job:
https://www.kitjob.ca/job/15478653/customer-relations-specialist-oqw510-regina/?utm_source=html

Reply to this offer

Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.

Subscribe to this job alert:
Enter Your E-mail address to receive the latest job offers for: customer relations specialist - (oqw510)
Publish a new Free Offer
Need to publish an offer? With more than 1 million unique users per month, you will find the ideal candidate for your company instantly, what are you waiting for!
Publish Now

Subscribe to this job alert