Government of Saskatchewan
The Visitor Experiences branch of the Ministry of Parks, Culture and Sport (PCS) requires an individual with proven customer service and communications skills for a position located in Regina.
In this position, the successful candidate will perform a variety of tasks using Microsoft Word, Excel, and Outlook. You will respond verbally and in writing to inquiries and information requests from the public on Saskatchewan Parks’ camping, entry, and interpretive programs. You will efficiently and effectively participate in general office administrative duties such as filing, entering data, retrieving data, and records keeping.
To be effective in this position,
you will have excellent customer service skills and demonstrated leadership abilities. You will be able to assess and achieve required tasks and results within established timelines in an environment with tight deadlines and constant interruptions. You will excel working in team environments and with minimal supervision.
Typically, the knowledge, skills, and abilities required for this job would be attained through a combination of education and experience.
Customer Relationship Management
Contributes to the overall customer relationship management transformation of customer interactions for the provincial park customer service program. Is responsible for the management and resolution of voicemails, emails, social media inquiries, referrals originating through various channels including the Minister’s Office re:
- park programs policies
Program and Policy, Customer Service Product
Implement and evaluate the operational policies, procedures, and guidelines for provincial park visitor services.
Generate statistical analysis and evaluation reports by review of various data to prioritize needs for improving the quality of the programs and service offerings in provincial parks.
Training and Development, Customer Service Product
Lead the customer service training program to educate, coach and mentor park staff, Tourism Saskatchewan travel counsellors, third party vendor associates, and park patrons on a daily basis to maintain a high level of service standard and ensure consistent positive customer experiences at provincial parks. Responsible for delivery of multi-technology training program.
Communications and Marketing
Utilize information to determine public demand, assess visitor satisfaction, and foster understanding of visitor-based park activities and to increase awareness of diverse interests and values.
A valid driver’s license is required
A clear Criminal Record Check is required
Hours of Work:B - SGEU Field 37.33 - work a total of 37.33 hours/week, averaged over 4 weeks
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