American Society for the Prevention of Cruelty to Animals.
Please make sure to attach both a resume and cover letter to complete your application.
The Community Veterinary Center Medical Manager is a Licensed Veterinary Technician who leads a team of medical professionals (Licensed Veterinary Technicians and Senior Veterinary Assistants) who work with Community Medicine Veterinarians to provide an array of services at the Community Veterinary Center (CVC) including preventive and basic veterinary out-patient care, and high-quality, high-volume spay/neuter surgeries. Primary Pet Care is provided to pets living with their families within a designated service are.
Spay/Neuter is provided to pets and adoptable cats and dogs in the care of local shelters and rescue organizations and community cats. The Manager must be able to perform and train staff on all medical staff clinic duties. The Medical Manager works with the Director of Nursing and the greater Community Medicine management team to ensure all organizational and departmental policies and protocols are followed while supporting exemplary customer service, high quality medical care and efficient flow of people and patients through the Center to maximize capacity. The Medical Manager works with other on-site management to ensure cohesive and consistent communication with staff and provide adequate training, support and feedback to staff.
This is a full-time position, approximately 8 hours a day, 5 days a week (40 hours/week). One or both weekend days will be required. The position requires flexibility in schedule and willingness to occasionally work beyond the scheduled end of the workday.
Responsibilities include but are not limited to:
Supervising and Training (50%):
- Supervise medical support staff and perform clinic observations, providing coaching and feedback to staff in real time ensuring that staff follow pertinent CM SOPs.
- Participate in the training of CM staff, ASPCA Interns and Residents and veterinary and technical students through coaching, discussion and demonstration. Coach staff to be peer trainers and to contribute to the training of veterinary school externs.
- Guide direct reports to write and fulfill annual goals which encourage teamwork and challenge them to grow professionally.
- Meet one-on-one at least quarterly with each direct report to discuss goals and progress including developmental conversations to encourage professional growth.
- Consult with the People Team as needed to manage staff performance.
- Write, schedule and conduct annual performance reviews.
- Deliver disciplinary actions and follow up coaching as needed.
- Ensure LVTs follow strict protocols for handling and dispensing controlled drugs. Monitor and check all drug logs for accuracy and completeness.
- Implement and enforce appropriate safety protocols for animal handling including Fear Free techniques in order to protect staff, clients and patients.
- Coach LVTs and SVAs on quality customer service.
- Lead regularly scheduled team meetings.
- Work fill in shifts, planned in advance due to regularly scheduled staff time off or unplanned shifts due to unscheduled staff absences. This may include shifts as an LVT or SVA.
- Work partial shifts as an LVT or SVA to allow staff to take scheduled breaks when needed.
Daily Operations (30%):
- Work collaboratively with on-site managers including Veterinary and Operations to ensure efficient operation of the clinic.
- Establish the work schedule for each LVT and SVA based on operational needs. Enter and maintain online schedule (Civicore).
- Approve PTO requests and arrange medical support staff coverage as needed.
- Interact with Talent Acquisition team to efficiently and effectively perform interviews and hire Licensed Veterinary Technicians and Senior Veterinary Assistants.
- Receive and address staff call outs.
- Manage weekly payroll submissions of direct reports in Workday.
- File required controlled drug quarterly reporting.
- Attend staff meetings and assist with agenda items and meeting notes.
- Track all safety related incidents and ensure that all incident and supervisor reports are completed promptly.
Exemplifies the ASPCA's Core Values:
- Has Commitment and dedication to improving the lives of animals
- Demonstrates Ownership and feels responsible for outcomes
- Believes in Team - that we are stronger together
- Seeks to Elevate others and reimagine what is possible
- Focuses on Impact , specifically making change for animals
Education and Certification Requirements:
- Must have graduated from accredited school of veterinary science technology (2 or 4 year program).
- Required to have current New York State Veterinary Technician License.
- Must be available to answer phone calls from staff in the early morning and late evening.
- The Medical Manager may be required to work past regularly scheduled shifts.
Ability to work well within a team and communicate effectively and courteously with all levels of staff including Veterinarians, Licensed Veterinary Technicians and Senior Veterinary Assistants, Basic computer skills including Microsoft Office and ability to use paperless medical record system and view online calendar and email, English required, Bilingual (English and Spanish) preferred, Maintain an open mind regarding changes and be willing to learn, implement, and team new protocols, Must be able to constantly re-prioritize tasks and responsibilities in fast-paced, challenging environment, while maintaining positive and professional demeanor, Must be able to lift and carry 40-plus pounds repeatedly through the day with assistance., Must possess ability to simultaneously manage and prioritize multiple tasks, Must possess excellent animal handling and restraint skills, Must possess excellent organizational and leadership skills, Must possess excellent written and verbal communication skills, Must possess the ability to work independently and as part of a team, Must possess the ability to work standing for 8-plus hours, Strong interest in animal welfare and serving underserved communitiesLicensed Veterinary Technician - American Association of Veterinary State Boards
English (Required), Spanish
Education and Work Experience:
Associates: Veterinary Technician (Required)1-2 years prior supervisory experience in animal hospital or clinic environment preferred, 2 years minimum experience with surgery/anesthesia as a Licensed Veterinary Technician in a veterinary hospital, shelter or mobile clinic environment strongly preferred, Experience and interest in providing high quality customer service is required
Our EEO Policy:
The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.
Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA's standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA's People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.
Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.
ASPCA is an Equal Opportunity Employer (M/F/D/V).
Please don't forget to attach your resume and cover letter to complete your application.
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