Veterinary Technician Assistant/Client Care Specialist - VCA Canada Westside Animal Hospital - W-23

Veterinary Technician Assistant/Client Care Specialist - VCA Canada Westside Animal Hospital - W-23

26 Aug
|
VCA Canada.
|
Toronto

26 Aug

VCA Canada.

Toronto

Job Description:





Do you have amazing customer service skills? Then we want you! Hospitality and retail customer service skills are a great fit for this position.



VCA Canada Westside Animal Hospital is currently recruiting for a dependable and outgoing Veterinary Assistant/Client Care Specialist to join our clinic. This part-time opportunity includes a range of responsibilities which directly attribute to the efficient and effective daily operation of the hospital. Your primary responsibility is to ensure our clients and their pets feel welcomed, expertly cared for and appreciated! Some of the responsibilities and qualities required for this flex role are:





- Ability to be flexible between front of house and back of house duties

- Caring for our patients; feeding, walking and providing TLC

- Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment

- Ability to answer a multiline phone system and track and book appointments effectively

- Ensure treatment areas are clean, disinfected and restocked

- Placing outbound calls to pet parents for follow-up and future appointment bookings

- Respond and manage email correspondence; clients, referring veterinarians & internal office messages

- Admitting and discharging pet patients

- Invoicing/billing; creating estimates, obtaining pet owner confirmation and processing payments

- Scheduling appointments

- Ensuring cleanliness of reception area, pet holding areas and common areas

- Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments

- Previous customer service or experience in hospitality or retail is an asset!

- No experience with animals, no problem, so long as you love animals!



VCA Canada Offers!



At our core are our people – people with different strengths and interests that enrich our diversity, innovation and excellence. A team we think of as family. When you join our family, VCA Canada offers:



- Exceptional career development

- Generous personal pet care discounts

- A network of highly educated and skilled professionals

- And more perks



VCA Canada Cares!



At VCA Canada we don’t see an animal, we see a family member. VCA Canada embraces a culture of giving back to the communities we serve and demonstrates this philosophy through our national philanthropic program, Paw it Forward. Please visit our website to learn more, www.careers.vcacanada.com.



Have a question? Email: [email protected]



VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.



Have a question? Email: [email protected]



VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.

The original job offer can be found in Kit Job:
https://www.kitjob.ca/job/15478402/veterinary-technician-assistant-client-care-specialist-vca-canada-westside-animal-hospital-w-23-toronto/?utm_source=html

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