(TSR-88) | Call Centre Operator, Bilingual

(TSR-88) | Call Centre Operator, Bilingual

26 Aug
CAA North & East Ontario.

26 Aug

CAA North & East Ontario.


LOCATION: Ottawa, Ontario

This is a Work-From-Home position with occasional attendance at the Administration building located at 2151 Thurston Drive, Ottawa, ON


The Call Centre Operator provides excellent customer service to CAA Members calling to request Road Service Assistance. The successful candidate will gather the accurate and detailed information needed to dispatch the appropriate Fleet Vehicle or Contractor to the Member’s location.

The Operator works an average of 38.5 hours per week. 8 hour, 10 hour, and 12 shifts are available and shift rotations are selected by seniority.

The Operator will be required to occasionally attend the Administration building located at 2151 Thurston Drive.

Job Duties

- Receives incoming telephone calls regarding road service requests and/or general club information

- Determines exact service requirements and inputs data into Emergency Road Service Programs for use by dispatchers and refers rural calls to contractors

- Performs various clerical duties

Requirements: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- Fluency in both official languages is required

- Excellent interpersonal and listening skills

- Ability to work under pressure both individually and as part of a team

- Attention to detail

- Grade 12 or equivalent

- Excellent attendance and punctuality

Successful applicant will be required to join Teamsters Local Union 91

Employment is contingent on satisfactory results of a Criminal Background Check, driving record, and reference check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Interviews will be conducted remotely via Video Chat and all applicants must have the necessary equipment to participate.

If you are interested in submitting a general resume, please send it to [email protected] indicating which position you would be interested in.

Why work with us?

- We help people develop their professional interests and support career development within the Club

- We pay 100% of the individual full time employee premium for health/dental/insurance plan coverage*

(* for employees working a minimum of 30 hours a week for a minimum of one calendar year)

- Generous paid time off policies

- Defined Contribution Pension Plan

- Our members are the best, and all our full time staff are members!

(* for employees working a minimum of 30 hours a week for a minimum of one calendar year)

- We do good things for people. As a not for profit, we advocate for passenger rights and safety on the roads. We sponsor car seat clinics; offer free battery tests and a host of other member services.

- We offer Educational Travel Tours (familiarization trips) to our travel employees.

- Generous discounts on merchandise sold in stores and applicable discounts on travel.

- You will not be bored! We are a medium sized employer (less than 200 employees) who do a lot of interesting things.

That means our employees are empowered to ask questions & provide input and we can act on it quickly.

The original job offer can be found in Kit Job:

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