Job Title: Systems Administrator/Operations Support Specialist - Intermediate
Location: Toronto, ON (Onsite) 56 Wellesley
Duration: 12+ Months (Possible Extension)
Pay Rate: CAD 55-60/Hour + HST
MUST HAVES:

- Knowledge and Skills/Experience of Microsoft great Plains 2016, Quadrant Workforce, BSSI Health Financial Management Module, Citrix, AD account creation

- Knowledge of Service Management Processes with 2+ years’ experience in supporting remote clients. Experience triaging tickets, prioritizing, categorizing and handling service requests, incidents and problem tickets

Experience and Skill Set RequirementsPublic Sector Experience· 2+ years of experience working in the healthcare industry
· Knowledge of personal health information protection legislative requirements and how they apply to developing and maintaining healthcare systems containing personal health5 pointsTechnical Skills· 2+ years of experience providing technical support at Tier 1
· Technical certifications: A+, ITIL Foundation Certification, or equivalent ITIL experience
· Technical knowledge of Windows and Linux servers and operating systems, and technology infrastructure
· Knowledge and Skills/Experience of Microsoft excellent Plains 2016, Quadrant Workforce, BSSI Health Financial Management Module, Citrix, AD account creation40 pointsService Management Skills· Knowledge of Service Management Processes with 2+ years’ experience in supporting remote clients. Experience triaging tickets, prioritizing, categorizing and handling service requests,



incidents and problem tickets40 pointsManagement and Communication Skills· Proven track record for building strong working relationships
· Strong interpersonal, and verbal and written communication skills
· Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively
· Excellent analytical, problem-solving and decision-making skills
· Ability to apply strong listening skills to facilitate issue resolution
· A motivated, flexible, creative team player with perseverance, excellent multi-tasking abilities and a proven track record for meeting strict deadlines15 points

Description
• Provide daily ongoing first point of contact support to clients through the Footprint ticketing system or other mechanism
• Prioritize regularly scheduled support activities along with urgent, often unscheduled support requests with a high level of responsiveness and time sensitivity
• Liaison between users and other team members including Database Administrators (DBA’s), System Administrators, Network Administrators, Privacy and Security Specialists, and Software Subject Matter Experts

• Triage Footprints tickets to Subject Matter experts for resolution Ensuring all tickets are accurately categorized for reporting purposes





• Assist with distribution of client application communications interfacing with Business Subject Matter Experts
• Identify connectivity defects and assist in trouble shooting root cause
• Follow all established Service Management processes, and identify opportunities for improvement

If this opportunity matches your experience and career goals, please share your most updated resume for consideration.

As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies. We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.
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📌 Systems Administrator/Operations Support Specialist (Toronto)
🏢 Russell Tobin
📍 Toronto