Commercial Business Analyst [JF198]

Commercial Business Analyst [JF198]

28 Apr
Canada Goose

28 Apr

Canada Goose


Position Overview:

The Business Analyst, DTC OMNI elicits requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, business analysis, task reviews and workflow analysis in the following Commercial business areas: Retail, eCommerce, Omni, and Wholesale. Critically evaluates information gathered from multiple sources, reconciles conflicts, decomposes high-level information into details, abstracts upwards from low-level information to a general understanding, and distinguishes user requests from the underlying true needs. Develops requirements specifications according to standard templates. Produces, maintains and interprets workflow diagrams.

Collaborates with internal and third-party developers and subject matter experts to establish the technical or functional vision and analyzes trade-offs between usability and performance needs. Develops requirements traceability matrices, test cases and test scripts where needed.

Key Responsibilities:

Gathering requirements from multiple sources and distilling those requirements into a single set of documented needs

Translating global and local business needs into application and operational requirements in the areas of Retail, eCommerce, Omni and Wholesale

Collaborating with business users to understand their challenges and being able to solve those challenges by leveraging business systems and technology

Working closely with software developers, project managers, and systems testers to translate business requirements into successful technical deliveries

Identifying business processes, roles within those processes, and developing workflow diagrams with multiple swim lanes using Microsoft Visio or other industry standard tools

Developing business requirements documents, requirements traceability documents, test cases and test scripts using Microsoft Office or other industry standard tools

Understanding of the following Commercial Systems including eCommerce Platform, Retail POS, Enterprise Resource Planning (ERP) Systems, and Order Management Systems required by apparel and/or discrete manufacturing firms thoroughly enough to hit the ground running

Make recommendations about products and features that would support a positive, secure, and efficient customer experience

Partner with the product teams to monitor and evaluate processes and KPIs in order to improve customer experience and business outcome.

Work to become a subject matter expert and perform functions for urgent, high visibility, high profile, and strategic projects to ensure accuracy and completeness while meeting challenging deadlines

Develop and contribute to enterprise process standards to continuously improve quality, and to ensure consistency, efficiency, and effectiveness.

Participate in reviews of architecture, design, and quality assurance work products to identify conflicts and ensure consistent implementation of business and functional requirements.

Support the release of new products and services and provide Tier 3 production support as needed

Develop key project documents including business case, executive summary, cost/benefit analysis, business requirements, process/usage flow, specifications, solution matrices, and wireframes – using diagrams, flowcharts, Word documents, and other assets.

Experience, Education and Designations:

University Degree in relevant field

Five or more years of experience in Discrete Manufacturing or Retail industries

Five or more years of experience with Commercial Systems: eCommerce Platform, Retail POS, Enterprise Resource Planning (ERP) Systems, and Order Management Systems; Nice to have: Microsoft D365 and Salesforce Commerce Cloud.

Five or more years of business process mapping experience

Knowledge, Skills and Attributes:

Proficient in customizing and configuring Commercial Systems

Effective communicating skills within multiple levels of a global matrix organization

Strong analytical skills

Support business transformation by implementing new and enhancing existing commercial infrastructure

Support modern business intelligence stack and normal business reporting technology

Work within an organization where sales order management, shop order execution, inventory management, customer data management, product data management and procurement are mission critical processes

Working closely with Commercial teams to ensure operational ERP information flows flawlessly into the main systems

Work closely with business departments to develop and enhance order, customer, inventory and product data/information flows across commercial properties

Work within a global organization and understanding the challenges that are presented by multiple languages, currencies and cultures

Deliver detailed business requirements and test cases for systems enhancements

Possess a working knowledge of the ITIL processes including Incident Management, Change Management, and Release Management

Developing reports and being able to understand Commercial system tables enough to write simple to moderately complex SQL for performing database queries

Working Conditions:

Office environment

Business Travel Requirements – 10% to local or international sites

We truly thank all applicants for their interest in joining the Goose Team, but only those candidates considered for an initial interview will be contacted.

Canada Goose Inc. is committed to delivering and improving accessibility in employment for all persons with disabilities. Accommodation is available, upon request, in the application and interview process and in the course of all other methods of selection of employees. Successful candidates for employment will be introduced to and trained in respect of all of Canada Goose Inc.’s human rights, accommodation and accessibility polices.

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