DevOps Support Engineer - [CF922]

DevOps Support Engineer - [CF922]

28 Apr

28 Apr



Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

Role Overview:

Our Institutional Clients Group (ICG)

DevOps is a global organisation striving to provide measurable competitive advantage to our Institutional Clients Group business by delivering modern best practices and automated tooling that empower our development and operations teams to deliver value to the business more quickly, more frequently, more reliably and at larger scale than ever before.

As a member of the ICG DevOps team you will build and roll out Citi’s key pipeline technology, used by 2000 different applications and 15,000 users. This is an excellent opportunity to gain expertise in many different tools and technologies; make an impact in a large organization; and gain exposure to the ICG business and technology initiatives. We are continually looking for ways to improve processes, better integrate our systems and automate as much as possible in order to Deliver Value to our Clients.

If you have this kind of vision, capable of seeing ahead, of developing a clear path forward in a quest to try the untried, here is the opportunity. In a supported, resource-rich, vibrant co-working environment, working with an ecosystem of globally interconnected teams, realising a broader mission of enabling growth and economic progress on a scale you will not find anywhere else.


The Application Support Senior Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed

Maintains application systems that have completed the development stage and are running in the daily operations of the firm

Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations

Start of day checks, continuous monitoring, and regional handover.

Perform same day risk reconciliations

Develop and maintain technical support documentation

Identifies ways to maximize the potential of the applications used

Assess risk and impact of production issues and escalate to business and technology management in a timely manner

Ensures that storage and archiving procedures are in place and functioning correctly

Formulates and defines scope and objectives for complex application enhancements and problem resolution

Reviews and develops application contingency planning to ensure availability to users.

Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements

Participate in application releases, from development, testing and deployment into production

Engages in post implementation analysis to ensure successful system design and functionality

Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact

Ensures essential procedures are followed and helps to define operating standards and processes

Act as a liaison between users/traders, interfacing internal technology groups and vendors

Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements

Acts as an advisor or coach to new or lower level analysts

Provides evaluative judgment based on analysis of factual information in complicated and unique situations

Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams

Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information

Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives

Performs other duties and functions as assigned

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency


Significant experience in an Application Support role

Experience installing, configuring or supporting business applications

Experience with some programming languages and willingness/ability to learn

Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization

Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand

Demonstrated analytical skills

Issue tracking and reporting using tools

Knowledge/ experience of problem Management Tools

Good all-round technical skills

Effectively share information with other support team members and with other technology teams

Ability to plan and organize workload

Consistently demonstrates clear and concise written and verbal communication skills

Ability to communicate appropriately to relevant stakeholders


Bachelor’s/University degree or equivalent experience

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

Citi Canada is an equal opportunity employer. Accordingly, we will make accommodations to respond to the needs of people with disabilities (including, without limitation, physical and mental health disabilities) during the recruitment process and otherwise in accordance with law. Individuals who view themselves as Aboriginals, members of visible minority or racialized communities, and people with disabilities are encouraged to apply.


Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - CA


Time Type :


Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity .

To view the "EEO is the Law" poster . To view the EEO is the Law Supplement .

To view the EEO Policy Statement .

To view the Pay Transparency Posting .

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