Join Canada’s Largest Automotive Group

If you are looking to grow your career with an organization driven by excellence, integrity, and innovation, Dilawri offers an environment where people are supported and empowered to succeed.

Founded in 1985, Dilawri is Canada’s largest automotive group and one of Canada’s Best Managed Companies. Dilawri operates over 80 franchised dealerships, representing more than 35 of the world’s most respected automotive brands across British Columbia, Alberta, Saskatchewan, Ontario, Quebec, and Washington, DC.

With a team of more than 4,000 employees, Dilawri fosters a culture rooted in collaboration, accountability, and continuous learning. Our values of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Back guide how we work, how we lead, and how we serve our customers and communities. Through the Dilawri Foundation, we are also committed to making a meaningful impact in the communities we serve.

Discover how you can build your career with Dilawri.

Position Overview

At our Markham Acura location, the Service Advisor is the key link between our guests and the service department. This role is responsible for delivering an exceptional customer experience by understanding client needs, recommending appropriate maintenance and repair services, and ensuring clear communication throughout the service process.

The Service Advisor provides accurate estimates, coordinates with technicians to ensure timely and quality repairs, and follows up to confirm customer satisfaction. Success in this role requires solid communication skills, attention to detail,



and a commitment to professionalism, efficiency, and brand standards consistent with Acura’s premium customer experience.

Pay Scale: $48,492.63 + bonus

Primary Duties and Responsibilities:

- Provide front-line customer service and sales for the Service Department
- Greeting customers on the phone or in the Dealership
- Providing repair recommendations
- Explaining the nature of repairs
- Advising customers how to look after their vehicles
- Scheduling appointments
- Selling labour
- Providing an extraordinary experience for all customers

Qualifications Required:

- CDK experience preferred
- An aptitude for customer relations/service
- Strong communication skills
- Ability to sell required maintenance
- Ability to work as a part of a TEAM
- Ability to work in a fast-paced environment

ABOUT DILAWRI

In addition to working with and learning from a team of leading professionals in the automotive industry, our benefits include:

- Discounted employee vehicle purchase program
- Job-specific coaching & training programs
- Comprehensive health & dental plans
- Employee wellness & assistance programs
- Employee social events

Build your career with a team that is driven by excellence, integrity and innovation.

Discover Dilawri.

Dilawri Group of Companies is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.

📌 Service Advisor (Unionville)
🏢 Markham Acura
📍 Unionville