The PIC Group Inc.
This job is key for the success of our Automotive Customer Rep. (Liaison) business, so following objectives should be accomplished to the highest feasible standards.
This Broad Goal Can Be Split Into Following Activities
Main objective is to avoid the official claims from the customer mainly through preventive actions as well as corrective ones .
Excellent Communication Skills, Both Written and Verbal
Strong in process and process controls
Identify and implements Standardized Work
Understand Flow Diagram, PFEMA, Control Plans. How to write and lead teams
Strong background in Root Cause Analysis and Corrective Action reporting
Experience in Read Across function
Process and Product audits experience
Shipping and Receiving knowledge
Strong personality able to give direction and lead teams
Sequencing and of automotive parts (preferred)
Tier 1 experience (preferred)
Ensure customer satisfaction - technical support of the customer, customer support in quality issues and promotion of contracted customer's reputation
Build a tight and solid professional relationship with customer at plant level.
Be identified as the contracted customer's representative, qualified to deal with customer production issues. Get customer credibility through fulfilled commitments.
Ensure an open and straight communication line between OEM and the contracted customer
Suggest improvements to both OEM and contracted customer.
Immediately analyze problems at OEM's facility to find the proper solution (and avoid claim), and inform affected production plants to take appropriate corrective actions. Proactive channeling of information on existing claims to the Plant to perform the analysis and solve them.
Provide continuous feedback to the customer about the status and evolution of existing claims as soon as possible.
Participate in the customer meetings, as required.
Seek continuous feedback, formal and informal, of customer satisfaction degree about our product and service.
Audit regularly how the customer handles our products.
Keep him/herself trained and updated on technical and quality related specifics and business topics through regular meetings and visits to contracted partner's
Be aware of and transmit to his/her TRIGO Resident liaison Manager any project or initiative taken by our competitors.
Report on a regular basis (defined by the supervisor) to the dedicated contracted partner's team or contact partner.
Participate on any prototype, pre-serial builds or line trials, launch support and engineering changes at Customer as needed.
Reports to the TRIGO Country Resident Manager internally and to the defined contacts externally.
Involvement in customer requirements concerning technical changes, technical support of the customer
Representation of contracted partner and the interest of the customer
Coordinate repair and/or Sorting activities on site. Starting any sorting or rework activity must be executed only based on written confirmation by the contracted client.
Ability to build interpersonal relationships
Ability to deal with pressure and ambiguous situations.
Eager to take on new challenges and responsibilities.
Strong integrity, used to act as company's rep.
Able to build a long-term win-win patterns with client.
Honest, committed, trustworthy
Communication a plus with excellent problem solving and customer relationship
skills: Problem-solving ability
Regular and predictable attendance.
Working familiarity of automotive OEM quality systems, including TS-16949 requirements
Ability to be/work on call at any time.
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