The Product Manager will discover, analyze and solve market problems to produce product solutions that delight customers, use verified market data to produce highly successful product vision and strategies, communicate and evangelize your product vision and strategies to your customer and stakeholders, and execute those strategies to meet or exceed financial targets.
Ability to travel up to 50% within North America
Conduct competitive analysis and develop a strong understanding of stakeholders to drive development decisions.
Proven track record of building strong relationships and ability to use interpretative skills to understand the prospect's requirements
Aggressively identify market opportunities by conducting market research supported by on-going visits to customers and non-customers
Synthesize ideas on strategy, planning and execution of next generation of products.
Facilitate focus groups.
Find early adopters to participate in MVP pilots.
Develop, communicate and execute a multi-year product roadmap that goes far beyond today's technology portfolio that is responsive to industry needs and surpasses competitors.
Work collaboratively with other departments to drive bookings and revenue within company by ensuring solutions are responsive to clients' needs and able to be launched, deployed and supported successfully and efficiently.
Manage the entire product line life cycle from strategic planning to tactical activities.
Act as product evangelist both internally and externally.
Function as the central contact point to address complaints and resolve problems.
Balance long-term investments in enabling technology and vision with short-term product requirements; including when to build vs. buy vs partner, or change from one technology to another.
Measure and manage product quality.
Analyze key performance metrics to measure effectiveness and drive improvements.
Lead quarterly holistic product overviews to manage and communicate current market analysis, strategy, product roadmap and current and forecasted product performance.
Facilitate objective Win/Loss Analysis of deals.
Analyze potential partner relationships for the product.
Analyze and keep abreast of technology trends.
Maintain product and market knowledge.
Have a strong interest in cutting edge technology.
Provide mentorship and support to project leaders in our internal incubator program.
Comfortable presenting to a variety of audiences
MUST HAVE REQUIREMENTS:
5+ years progressive experience as a customer-facing product manager
Project delivery with waterfall, agile and hybrid project methodologies is required
Experience developing and delivering engaging presentations to influencers, senior executives, and industry audiences is required
Design Thinking mindset
Charismatic and empathetic written and verbal communication skills
Entrepreneurial/Lean Startup experience
Web, Mobile and SaaS product management experience
Post-secondary education in Business or Computer Science is an asset
Experience with document management, data architecture, workflow optimization.
Familiarity with Customer Relationship Management (CRM)
Experience with customer loyalty platforms
Familiarity with Smart City, Public Transit and/or Mobility trends
Number of Openings Available:
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