Global Practice Leader, Customer Success, Apptio (Markham)

Global Practice Leader, Customer Success, Apptio (Markham)

**Introduction**

At IBM Software, we transform client challenges into solutions. Building the world's leading AI-powered, cloud-native products that shape the future of business and society. Our legacy of innovation creates endless opportunities for IBMers to learn, grow, and make an impact on a global scale. Working in Software means joining a team fueled by curiosity and collaboration. You'll work with diverse technologies, partners, and industries to design, develop, and deliver solutions that power digital transformation. With a culture that values innovation, growth, and continuous learning, IBM Software places you at the heart of IBM's product and technology landscape. Here, you'll have the tools and opportunities to advance your career while creating software that changes the world.

**Your role and responsibilities**

As a Delivery Practice Leader for the TEL Automation Platform, you will provide clients with world-class services to optimize the configuration, deployment, adoption, usage, and analysis of their IT Automation & FinOps products. This role specializes in Technology Expert Labs for IT Automation & FinOps within IBM's Automation Platform.

Your primary responsibilities will include:

* Drive Client Solutions: Provide clients with expert guidance on optimizing their IT Automation & FinOps product configurations, deployments, adoptions, usage, and analysis to achieve business objectives.

* Lead Service Delivery: Deliver high-quality services to clients, ensuring seamless integration and adoption of IT Automation & FinOps products, including Cloudability, Kubecost, Apptio, and other related solutions.

* Develop Optimization Strategies:



Design and implement optimization strategies for clients' IT Automation & FinOps products, leveraging expertise in IBM's Automation Platform and related technologies.

* Collaborate with Clients: Work closely with clients to understand their business needs and develop tailored solutions to drive maximum value from their IT Automation & FinOps investments.

* Analyze Product Effectiveness: Conduct in-depth analyses of clients' IT Automation & FinOps product usage and effectiveness, providing actionable insights and recommendations for improvement.

**Required technical and professional expertise**

* Deep Expertise in IT Automation & FinOps: Proven experience in optimizing the configuration, deployment, adoption, usage, and analysis of IT Automation & FinOps products, including Cloudability, Kubecost, Apptio, and related solutions.

* Mastery of IBM Automation Platform: In-depth knowledge of IBM's Automation Platform, including its capabilities, features, and applications in IT Automation & FinOps.

* Experience with Optimization Strategies: Demonstrated ability to design and implement optimization strategies for IT Automation & FinOps products, driving business value and maximizing ROI.

* Advanced Analytical Skills:



Proven expertise in conducting in-depth analyses of IT Automation & FinOps product usage and effectiveness, providing actionable insights and recommendations for improvement.

* Expertise in Client Solution Development: Ability to provide expert guidance on optimizing IT Automation & FinOps product configurations, deployments, adoptions, usage, and analysis to achieve business objectives.

**Preferred technical and professional experience**

* IT Automation Expertise: Deep understanding of IT Automation & FinOps products, including Cloudability, Kubecost, Apptio, and related solutions, with the ability to optimize their configuration, deployment, adoption, usage, and analysis.

* IBM Automation Mastery: In-depth knowledge of IBM's Automation Platform, including its capabilities, features, and applications in IT Automation & FinOps, with the ability to leverage this expertise to drive business value.

* Optimization Strategy Development: Experience designing and implementing optimization strategies for IT Automation & FinOps products, with a focus on maximizing ROI and driving business outcomes.

IBM is committed to creating a diverse setting and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

📌 Global Practice Leader, Customer Success, Apptio (Markham)
🏢 IBM
📍 Markham